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Edrich Ndofor
Minneapolis,MN
Summary
Strategic Enterprise Product Manager with 7+ years of experience across financial services technology and enterprise SaaS platforms. Specializes in CRM ecosystems, pricing and revenue systems, and cloud-based integrations across Salesforce, nCino, core banking, and SaaS environments, enabling compliance, operational efficiency, and data-driven product strategy. Led product initiatives at Vertex Inc., focused on enterprise SaaS platforms, pricing and revenue workflows, system integrations, and scalable cloud architecture. Previously drove CRM and loan lifecycle transformation in commercial and agribusiness banking, aligning solutions with regulatory and operational requirements. Recognized for cross-functional leadership, enterprise system governance, and delivery of large-scale product initiatives.
Overview
8
8
years of professional experience
9
9
Certifications
Work History
IT Product Manager III – Products and Services
Vertex Inc.
01.2026 - Current
- Managing enterprise SaaS product initiatives supporting pricing, revenue systems, Salesforce CPQ lifecycle management, and AI-enabled workflow optimization.
- Leveraging Microsoft Copilot and Atlassian Rovo AI tools to improve backlog visibility, workflow automation, and product delivery operations.
- Leading roadmap planning, Epic prioritization, quarterly value stream forecasting, and stakeholder alignment across technical and business teams.
- Utilized Jira, JQL Query analytics, and Cloud Connectors to deliver KPI insights and operational visibility for leadership decision-making
Senior Product Manager - Salesforce/nCino
Rabo AgriFinance
07.2022 - 01.2026
- Led the end-to-end design, configuration, and development of nCino loan origination workflows including underwriting, risk rating, approval, and post-approval processes.
- Designed and developed Flows and Lightning Web Components (LWC) to automate business logic across Commercial, Rural, and Treasury processes.
- Customizing nCino modules (Collateral Management, Covenant Management, Policy Exceptions, Deed/Lien Management), implementing validation rules, triggers, and process automation.
- Designed integration layers using REST and SOAP APIs between nCino, Salesforce, and third-party systems (CROP, CreditLens), for data exchange.
- Implementing CI/CD pipelines using AutoRABIT, streamlining deployments across sandboxes and production, reducing release errors by 40%, and improving delivery frequency.
Salesforce Business Analyst
NorthMarq Capital
09.2021 - 07.2022
- Drove end-to-end delivery of 200+ user stories, collaborating with developers, admins, and business stakeholders.
- Cut release testing time by 50% through improved test automation and UAT frameworks.
- Integrated third-party data sources via APIs, enabling dynamic Customer 360 reporting and enhancing product usability.
- Embedded Power BI dashboards into Salesforce, giving executives real-time access to KPIs and improving decision-making speed.
Business Technology Intern
RBC US Wealth Management
05.2021 - 08.2021
- Designed and deployed Tableau CRM dashboards to visualize advisor KPIs, driving data-backed business strategy.
- Automated 250+ monthly reports with Conga Composer and SOQL, improving efficiency and accuracy in compliance reporting.
- Contributed to Agile sprint planning and backlog grooming, supporting rapid iteration cycles for Salesforce Center of Excellence.
IT Service Desk Specialist
Allianz Technology of America
10.2019 - 05.2021
- Supported SaaS/on-prem applications with 100+ weekly tickets resolved, ensuring operational uptime and service quality.
- Collaborated with cross-functional teams to resolve digital access issues, improving user satisfaction and reliability.
IT Help Desk/Customer Service
Data Recognition Corporation
12.2017 - 08.2019
- Delivered Tier 1 tech support and systems troubleshooting for enterprise testing platforms across multiple U.S. states.
- Assisted in remote installations and account provisioning, improving support ticket resolution efficiency.
Education
Ph.D. - Information Technology - AI Agent Operating System
Metropolitan State University
Saint Paul, MN2029
Master of Science (M.S.) - Management Information Systems
Metropolitan State University
St. Paul, MN05-2025
GCERT Graduate Certificate - Business Analytics
Metropolitan State University
St. Paul, MN05-2025
Bachelor of Science (B.Sc.) - Management Information Systems
Metropolitan State University
St. Paul, MN05-2022
Associate of Applied Science (AAS) - Computers, and Information Management
Normandale Community College
Bloomington, MN05-2019
Associate of Arts (AA) - Liberal Education
Normandale Community College
Bloomington, MN05-2017
Skills
- Product Leadership: Product Road mapping, Product strategy, Product backlog management, Agile Delivery (Scrum/Kanban), Roadmap development, Product lifecycle management, Stakeholder Alignment, Change Management, SDLC Management, KPI tracking
- Domain Expertise: Commercial Banking Operations, Pricing & Revenue Systems, SaaS, Risk & Compliance, Wealth Management, Commercial Real Estate
- Data & Analytics: Financial & Regulatory Reporting, CRM Analytics, Tableau, Salesforce Data Cloud, Data Mapping, Microsoft Excel formulas, SOQL, Salesforce Inspector, SQL, JQL, SAQL
- Integrations, CI/CD, & Architecture: REST APIs, Azure DevOps, JIRA, SAP S/4HANA, Cloud Integrations and connectors
- Platforms: Salesforce, nCino, CPQ & Revenue Cloud, Vertex SaaS
- AI Workflow Tools: CoPilot, Atlassian ROVO
Certification
- Salesforce: Administrator, Advanced Administrator, Platform App Builder, Business Analyst, AI Associate.
- NCino: Commercial Banking Configurations (301), Commercial Banking Functional (201), nCino Platform Certified, nCino Business Value
- Data Analytics: PowerBI, Tableau (Dashboards & Reporting), SAP Predictive Analytics, Jira Cloud Connector, SQL, JQL, SOQL.
- Automated Release Management: AutoRABIT Certified (2025).
- CI/CD: JIRA, AzureDevOps
- Microsoft Office Specialist (Excel, Word, PowerPoint, CoPoilot, Vizio)
Timeline
IT Product Manager III – Products and Services
Vertex Inc.
01.2026 - Current
Senior Product Manager - Salesforce/nCino
Rabo AgriFinance
07.2022 - 01.2026
Salesforce Business Analyst
NorthMarq Capital
09.2021 - 07.2022
Business Technology Intern
RBC US Wealth Management
05.2021 - 08.2021
IT Service Desk Specialist
Allianz Technology of America
10.2019 - 05.2021
IT Help Desk/Customer Service
Data Recognition Corporation
12.2017 - 08.2019
GCERT Graduate Certificate - Business Analytics
Metropolitan State University
Bachelor of Science (B.Sc.) - Management Information Systems
Metropolitan State University
Associate of Arts (AA) - Liberal Education
Normandale Community College
Ph.D. - Information Technology - AI Agent Operating System
Metropolitan State University
Master of Science (M.S.) - Management Information Systems
Metropolitan State University
Associate of Applied Science (AAS) - Computers, and Information Management
Normandale Community College
Presidential Outstranding Student - 2025
Metropolitan State University
Masters of Science in Management Information Systems
4.0 GPA