ANJALI PHILLIPS
Kissimmee,FL
Summary
Motivated, Determined, and Skilled individual looking for more experience within public relations and guest services. I am able to work in a fast-pace environment, quick learner of core values in the workplace while looking for more positive surroundings.
Overview
5
5
years of professional experience
Work History
Busser/Server
Gyu Kaku Japanese BBQ
Orlando, FL
10.2021 - Current
- Cleared tables to maintain high turnover rate and minimize wait times
- Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment
- Greeted customers to seat patrons at tables according to availability and customer preferences
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Maintained a friendly attitude towards customers at all times.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Guest Service Associate
Topgolf
Orlando, Florida
01.2019 - 02.2022
- Greeted visitors and customers upon revival, offered assistance and answered questions to build rapport and retention
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences
- Offered guests information about amenities and local attractions to improve stays
- Handled cash, charge, and account payments to settle guests' bills
- Processed cash register transactions by inputting product costs and giving back change
- Served food and drinks to different bays upon requests of guests and managers
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
Associate of Arts - Psychology, General Studies
Valencia College
12.2022
High School Diploma -
Freedom High School
Orlando, FL05-2020
Skills
- Organized
- Collaborative
- Quality Assurance
- Resourcefulness
- Exceptional Customer Service
Timeline
Busser/Server
Gyu Kaku Japanese BBQ
10.2021 - Current
Guest Service Associate
Topgolf
01.2019 - 02.2022
Associate of Arts - Psychology, General Studies
Valencia College
High School Diploma -
Freedom High School
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