Paola Sumano
Monterey,CA
Summary
Organized Busser/Server/Host with experience in a fast restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
3
3
years of professional experience
Work History
Server/Busser
Il Fornaio Restaurant
11.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Head Food Runner/Busser
Passionfish
05.2021 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Server/Host/Expo/Busser
Patisserie Boissiere Restaurant
06.2020 - 09.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Monterey Peninsula College
Monterey, CAHigh School Diploma -
Seaside High School
Seaside, CA2021
Skills
- Point-of-Sale (POS) Software
- Table Bussing
- Food Safety Oversight
- Train Employees
- To-Go Order Preparation
- Time Management
- Team Player
- Bilingual
- Great at Communicating
- Organized
Timeline
Server/Busser
Il Fornaio Restaurant
11.2022 - Current
Head Food Runner/Busser
Passionfish
05.2021 - Current
Server/Host/Expo/Busser
Patisserie Boissiere Restaurant
06.2020 - 09.2022
Monterey Peninsula College
High School Diploma -
Seaside High School
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