Douglas Kohl
Lockport,IL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server
Applebee's
Naperville, IL
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server Shift Leader
TGI Fridays
Aurora, IL
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Managed scheduling for 15+ servers, maintaining adequate staffing levels while accounting for personal employee needs.
Server Manager
Red Robin
Naperville, IL
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Monitored server performance and provided feedback to enhance server delivery.
- Liaised between servers and upper management to address issues and manage challenges.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
Server
The Foundry
Aurora, IL
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Fox And The Hound
Aurora, IL
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Union Laborer
D Construction
Coal City, IL
04.2015 - 06.2023
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered and disposed of worksite debris to remove safety hazards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Followed instructions and safety protocols to prevent accidents and injuries.
Education
General Studies
Minooka Community High School
Minooka, IL2001
Skills
- Server Training
- High-Volume Dining
- Point-of-Sale (POS) Software
- Courteous Phone Demeanor
- Coordination
- Ability to Lift 30 Pounds
- Cash Register Operations
- Workflow Coordination
- Front of House Display Creation
- Pos Operation
- Assist Customers
- Menu Presentation
- Menu Item Recommendation
- Guest Inquiries
- Guest Relations Management
- Customer Service and Rapport
- Menu Memorization
- Complex Problem-Solving
- Transactions and Cash Handling
- Table Monitoring and Turnover
- Order Accuracy and Delivery
- Patron Experiences
- Item Promotion
Timeline
Union Laborer
D Construction
04.2015 - 06.2023
Server
Applebee's
Server Shift Leader
TGI Fridays
Server Manager
Red Robin
Server
The Foundry
Server
Fox And The Hound
General Studies
Minooka Community High School