Alma Knight
Summary
To obtain a position with a stable company with opportunities for growth and development.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Glory Days Grill
Brooksville, FL
08.2018 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server Manager
Ruby Tuesday's
New Port Richey, Florida
03.2015 - 07.2018
- Server
- Host
- Bartender
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
Supervisor
Applebee's
New Port Richey, Florida
01.2016 - 01.2018
- Ensured excellent customer experiences in accordance with all company policies/procedures
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Supervisor
Applebee's
Brooksville, Florida
01.2013 - 01.2015
- Server, Cash handling, Customer service, closing procedures
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Server-host
Hard Rock Hotel and Casino/Floyd's
Tampa, Florida
01.2008 - 01.2010
- Handled all reservations and VIP Guest
- Ensured Seating Chart was maintained and utilized to ensure customer and server satisfaction in accordance with company procedures
- Responsible for ensuring customers received the ultimate five star dining experience
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associates - Business Administration
Pasco Hernando Community College
01.2012
Diploma -
Land O Lakes High School
01.2008
Skills
- Server
- Bartender
- Host
- Management
- Customer Service
- Client Experience
- Sales
- Product Knowledge
- Leadership
- Training and Development
- Opening Procedures
- Closing Procedures
- Implementation
- Hospitality service expertise
- Exceptional customer service
- Memory retention
- Cleanliness standards
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety practices
- Point of sale operation
- Dining area maintenance
- Food sales and promotion
- Item promotion
- Allergy awareness
- Food station setup
- Table setting knowledge
- Daily specials memorization
- Food and beverage pairings
- Bill computation
- Food inspection
- Front-of-house display creation
- Wine service
- Liquor, wine, and food service
- Food spoilage prevention
- Check payment processing
- Menu item recommendation
- POS operation
- Team member support
- Price memorization
- Hostess support
- Dining customer service
- Effective customer upselling
- Server training
- Specials promotion
- Positive and professional
- Special dietary requirements
- Reliability
- Multitasking Abilities
- Food handling
References
- Tia Hardy, 727-226-7703, Manager, 2
- Emerson Caba, 727-645-9727, Friend, 13
- William Hays, 321-360-6059, Coworker, 3
- Dave Jones, 727-580-7373, Supervisor, 8
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- First Aid Certification - American Red Cross.
Timeline
Server
Glory Days Grill
08.2018 - 10.2023
Supervisor
Applebee's
01.2016 - 01.2018
Server Manager
Ruby Tuesday's
03.2015 - 07.2018
Supervisor
Applebee's
01.2013 - 01.2015
Server-host
Hard Rock Hotel and Casino/Floyd's
01.2008 - 01.2010
Diploma -
Land O Lakes High School
Associates - Business Administration
Pasco Hernando Community College