Rosalie Fowers-Ayala
Bronx,NY
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Server
Carmines
04.2021 - Current
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Assisted with dining room set up prior to and after service period.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
Server Trainer
Bubba Gump Shrimp
08.2019 - Current
Rosalie Fowers
11.2016 - Current
- Hardworking and reliable Server focused on going above and beyond to support team and serve customers
- Trained in customer service and offering top-notch experiences
- Motivated to continue to learn and grow as hospitality professional.
Education
High School Diploma - General Education
Valley view high school
Skills
- Task prioritization Organization
- Employee orientations Training and development
- Handle high volume
- Experience
- Server / Server Trainer
- Bubba Gump Shrimp Company ‐ New York , NY
- Upheld high sanitation and safety standards while delivering and serving food
- Greeted all guests with smile and friendly greeting
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell
- Targets
- Fostered fun atmosphere and family-style work environment
- Used POS system to accurately input orders and process payments
- Trained new servers in restaurant procedures and customer service standards
- Encouraged new servers to engage with patrons through proactive acknowledgment, personable
- Conversation, and quality service
- Equipped servers with knowledge needed to properly serve customers and uphold service standards
- Of restaurant
- Delivered high level of customer service to set tone for entire restaurant
- Server
- Triple Crown ‐ New York , NY
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Monitored tables, handled requests, kept drinks refilled, and offered menu recommendations
- Handled multiple tables at once with high service quality
- Restocked stations regularly to promote team productivity and meet customer needs
- Food Sales and Promotion
- Cash Handling
- Menu Memorization
- High-Volume Dining
- Food and Beverage Pairings
- Check Payment Processing
- Suggestive Selling
Timeline
Server
Carmines
04.2021 - Current
Server Trainer
Bubba Gump Shrimp
08.2019 - Current
Rosalie Fowers
11.2016 - Current
High School Diploma - General Education
Valley view high school
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