Perry Morgan
Dallas,TX
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
TJ's Seafood and Grill
Dallas, Tx, TX
11.2023 - Current
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu items, describing ingredients and cooking methods upon request.
Captain
Suze Restaurant Dallas
Dallas, TX
08.2021 - 09.2023
- Took care of guest
- Knowing the products for guiding the guest through their dining experience
- Treating the guest with pure hospitality so they will want to return, and ask for me to take care of them
- Had many regulars in one of Dallas's best and most successful restaurants
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Server
Al Biernat's
Dallas, TX
06.2020 - 02.2021
- Handled a high volume of customers regularly
- Took orders
- Served food
- Checked on guests frequently
- Set up payments by POS
- Kept the restaurant clean and sanitary
Service Captain
FT33
Dallas, TX
04.2017 - 11.2017
- Delivered exceptional, friendly and fast service
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
- Assisted guests with making menu choices in an informative and helpful fashion
Server
Uchi
Dallas, TX
04.2015 - 06.2016
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
General Manager/server
Nonna
Dallas, TX
11.2007 - 04.2014
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Answered questions about menu selections and made recommendations when requested
- Correctly calculated charges, issued bills and collected payments
- Managed closing duties, including restocking items and reconciliation of the cash drawer
Education
Associate of Arts - Marketing
Skills
- Host
- Restaurant Server
- Waiter
- POS
- Sales
- Server
- Customer Service
- Training
- MS Office
- Organizational Skills
- Word
- Restaurant Experience
- Serving Experience
- Guest Relations Experience
- Restaurant Management
- Cash Handling
- Office Administration
- Upselling
- Hospitality
- Communication skills
- English
- Aloha POS
- Food preparation
- Micros POS
- Serving
- Food safety
Certification
- TABC
- Food handler certificate
Additional Information
This is an old resume. I have also left AL Beirnats, and currently work at Suze.
Timeline
Server - TJ's Seafood and Grill
11.2023 - Current
Captain - Suze Restaurant Dallas
08.2021 - 09.2023
Server - Al Biernat's
06.2020 - 02.2021
Service Captain - FT33
04.2017 - 11.2017
Server - Uchi
04.2015 - 06.2016
General Manager/server - Nonna
11.2007 - 04.2014
Stephan F Austin State University - Associate of Arts, Marketing
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