Nicole Zimmerman
Egg Harbor Township,NJ
Summary
Hardworking and sociable server and bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
Work History
Server
Gary's Restaurant
Pleasantville, NJ
12.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Bartender/manager
Boardwalk Billy's
Atlantic City, NJ
04.2022 - Current
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies, liquor and beer.
- Developed schedules for bartenders, servers and other staff members.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Stocked ice bins and coolers as needed throughout shift.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Adhered to state regulations regarding serving alcohol responsibly.
Server
Gilchrist Restaurant
Egg Harbor City, NJ
06.2017 - 04.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Server/Server Trainer
Morton's Steakhouse
Atlantic City, NJ
05.2012 - 06.2017
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
Education
High School Diploma -
Pinelands Regional High School
Little Egg Harbor, NJ06-2009
Skills
- Server Training
- Dining Customer Service
- Casual Dining Services
- Server Scheduling
- Suggestive Selling
- Safe Food Handling
- Upselling Skills
- Daily Specials Memorization
- Cocktail Knowledge
- Team Member Training
- Pos System Operation
- Cash Handling
References
References available upon request.
Timeline
Server
Gary's Restaurant
12.2023 - Current
Bartender/manager
Boardwalk Billy's
04.2022 - Current
Server
Gilchrist Restaurant
06.2017 - 04.2022
Server/Server Trainer
Morton's Steakhouse
05.2012 - 06.2017
High School Diploma -
Pinelands Regional High School
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