Anjanae Brown

Results-driven Medical Coder with extensive experience at Na, adept at applying ICD-10 and CPT coding to enhance compliance and accuracy. Skilled in reducing reimbursement delays through meticulous claim validation and effective provider communication. Proficient in medical terminology and committed to mentoring peers in coding best practices.ANJANAE BROWN

Joliet, IL
brown.anjanae@yahoo.com

PROFESSIONAL SUMMARY

Dependable and motivated professional seeking a Remote Customer Service Representative position. Strong communication, organization, problem-solving, and customer service skills with experience working with people in fast-paced environments. Graduated with a degree in Medical Billing and Coding on September 26, 2026, providing knowledge of medical terminology, healthcare documentation, confidentiality, billing processes, and attention to detail. Comfortable learning new computer systems and working independently while providing professional and helpful service to customers.

CORE SKILLS

• Customer Service
• Verbal & Written Communication
• Problem Solving
• Data Entry
• Computer Skills
• Attention to Detail
• Record Keeping
• Confidential Information
• Medical Terminology
• Insurance & Billing Knowledge
• Conflict Resolution
• Time Management
• Organization
• Teamwork
• Working Independently
• Professional Phone Etiquette

PROFESSIONAL EXPERIENCE

Security Officer
Allied Universal | December 2020–Present

• Provide professional assistance and customer service to employees, visitors, and members of the public.
• Communicate clearly and respectfully with individuals in a variety of situations.
• Monitor activities and respond appropriately to questions, concerns, and incidents.
• Complete detailed reports and maintain accurate documentation.
• Follow company procedures while handling sensitive and confidential information.
• Work independently while remaining dependable and attentive to assigned responsibilities.
• Use good judgment and problem-solving skills when addressing unexpected situations.

Certified Caregiver

• Provided dependable and respectful assistance to individuals with daily needs.
• Communicated with individuals and families regarding care and daily activities.
• Maintained accurate information and followed established procedures.
• Demonstrated patience, empathy, professionalism, and strong interpersonal skills.
• Managed multiple responsibilities while maintaining attention to detail.

EDUCATION

Medical Billing and Coding
Herzing University
Graduated September 26, 2026

• Medical Terminology
• Medical Coding
• Healthcare Documentation
• Insurance Billing
• Revenue Cycle Management
• Healthcare Information
• Confidentiality and Protected Health Information (PHI)

ADDITIONAL STRENGTHS

• Comfortable working remotely and independently
• Quick learner who adapts to new technology and computer systems
• Professional and friendly communication style
• Strong attention to accuracy and detail
• Able to handle multiple tasks and prioritize responsibilities
• Committed to providing a positive customer experience

CAREER OBJECTIVE

To obtain a Remote Customer Service Representative position where I can use my communication, organization, computer, and problem-solving skills while providing excellent service to customers and supporting company goals.