Anjanette Davis
Lawrenceville,GA
Summary
Analytical and service-driven professional with years of experience in business analysis, operations, and cross-functional collaboration. Skilled in uncovering inefficiencies, improving workflows, and delivering process improvements that enhance mission outcomes. Passionate about serving others through meaningful, purpose-driven work. Known for problem-solving, relationship building, and turning complex data into clear, actionable insights that support organizational impact. Eager to bring strong analytical acumen and a heart for service to a nonprofit organization.
Overview
25
25
years of professional experience
Work History
Business Analyst
Cox Communications
11.1998 - 12.2023
- Managed and resolved time-sensitive tickets and escalations within SLA, resulting in minimal downtime and ensuring consistent customer satisfaction and operational efficiency.
- Skilled at multitasking between CB Node Actions and managing Fulfillment queues, ensuring smooth workflow across multiple platforms.
- Provided support for testing of CB New Build and plant extension, UAT testing, and Optix transition into WATTS, ensuring smooth application transition and seamless workflow.
- o Played key role in system transitions and UAT testing, ensuring smooth implementation and user adoption.
- Engaged in Odyssey Node Action Workshop, revealing workflow breakdowns that impacted multiple systems and driving efforts that improved overall efficiency.
- Performed data analysis, determining root cause and analysis of task failures, implementing corrective actions.
- o Reduced recurring technical issues by implementing data-driven solutions that enhanced service reliability.
- Collaborated with boundary partners, identifying best practices and processes.
- Trained peers on end-to-end process of handling Node Actions and coached on managing various tickets, resulting in improved team proficiency and faster ticket resolution times.
- Conducted comprehensive analysis of Node Action inconsistencies across all sites, identifying key improvement areas.
- o Improved process efficiencies by identifying and resolving workflow bottlenecks, reducing turnaround time by 20%.
Education
Bachelor of Science - Management Information Systems
Norfolk State University
Norfolk, VASkills
- Business & Process Analysis
- Cross-Functional Collaboration
- Workflow Optimization
- Root Cause Analysis
- Requirements Gathering & Documentation
- Agile & Waterfall Methodologies
- Data-Driven Decision Making
- User Acceptance Testing (UAT)
- Training & Knowledge Transfer
- Service-Oriented Mindset
- Red Hat Linux (Classroom Experience)
- SQL proficiency
Timeline
Business Analyst
Cox Communications
11.1998 - 12.2023
Bachelor of Science - Management Information Systems
Norfolk State University
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