Kistell Collymore
Business Analyst
Bartlett,IL
Summary
Proven Business Analyst with a track record of enhancing business processes and boosting productivity by over 30% at DFIN Solutions. Expert in data analysis and stakeholder management, adept at translating complex requirements into actionable strategies. Skilled in fostering team collaboration and driving innovative solutions to meet and exceed business objectives. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable business professional bringing successful 15+ year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility. Proactively manage product experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Analyst
DFIN Solutions
03.2023 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Performed gap analysis to identify areas of improvement.
Business Analyst
Ameritas Group
03.2021 - 03.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Collaborated with upper management to drive strategy and implement new processes.
- Identified opportunities for cost savings through streamlined processes while maintaining quality standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Established strong customer relationships through excellent communication and attentive service.
Business Analyst
Arthur J. Gallagher
02.2017 - 03.2021
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Standardized best practices in report generation across departments to ensure consistency in presentation formats as well as analysis methodologies employed.
- Participated actively in stakeholder meetings, presenting data-driven insights and recommendations to support business growth initiatives.
- Evaluated BI tool options, selected best-fit solutions based on cost-benefit analyses, ensuring optimal return on investment.
- Enhanced data quality by conducting thorough analyses, identifying discrepancies, and providing recommendations for improvement.
- Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
- Trained business personnel in use of systems.
- Assessed business requirements to create focused solutions.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Consolidated business rules for system enhancements.
- Presented business leaders with ROI estimations to drive project planning.
- Collected, defined and analyzed business requirements.
- Helped deploy system enhancements to improve field operations.
- Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
- Collaborated with cross-functional teams to optimize workflows and drive process improvements.
- Supported project managers in achieving project goals through timely and accurate data insights.
Network Analyst
Follett Higher Education Group
01.2001 - 12.2016
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
- Managed development, deployment and training of RTS system and internal systems suite.
- Simplified troubleshooting processes for faster resolution of network issues by developing comprehensive documentation on network topology and configurations.
- Assisted in the planning and execution of network migrations, minimizing disruptions to end users.
- Developed comprehensive documentation for network infrastructure, facilitating easier knowledge transfer and faster issue resolution.
- Provided exceptional customer support by quickly diagnosing and resolving technical issues for a diverse user base.
- Worked closely with vendors to evaluate new technologies and recommend suitable equipment upgrades or replacements as needed.
- Effectively communicated complex technical information to non-technical stakeholders using clear and concise language.
- Contributed to successful project management by participating in cross-functional teams focused on streamlining technology systems.
- Stayed current on industry trends and best practices by attending conferences, workshops, and other professional development opportunities related to network support analysis.
- Implemented proactive monitoring tools to detect potential problems before they escalated into critical issues, maintaining a high level of system availability.
- Collaborated with IT team to design and implement new networking solutions for increased efficiency.
- Streamlined troubleshooting processes, reducing downtime and improving user satisfaction.
- Maintained a high level of professionalism when interacting with clients, colleagues, and management alike, fostering a positive working environment.
- Conducted regular network assessments to identify potential bottlenecks and areas for improvement.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Carefully read and interpreted requisition orders to understand specialized terms and requirements.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
- Oversaw inventory control, accounting, and supply reports.
- Mentored junior procurement team members, sharing expertise and fostering a culture of continuous learning and development.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Developed documentation for system configurations, procedures, and best practices to ensure consistent application across the organization.
- Trained junior team members on best practices in infrastructure management, boosting their knowledge base while increasing overall team productivity.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Enhanced system functionality for increased efficiency through detailed analysis of user needs and software capabilities.
- Contributed to risk assessment activities by identifying potential issues and suggesting mitigation strategies.
- Used both qualitative and quantitative analysis techniques frequently.
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Kept abreast of industry trends and best practices, integrating new insights into the implementation process to ensure optimal results.
- Coordinated closely with other IT departments involved in system migrations such as infrastructure or application teams.
- Ensured compliance with industry regulations and best practices throughout all stages of the migration process.
Education
MBA - Organizational Leadership
Lake Forest Graduate School of Management
Lake Forest, IL06.2015
Bachelor of Arts - Organizational Change Management
Concordia University Chicago
River Forest, IL06.2013
Skills
- Data Analysis
- Requirements Gathering
- Microsoft Office Suite
- Project Management
- User Acceptance Testing
- Business process improvement
- Microsoft Excel Mastery
- Workflow Analysis
- Strategic Planning
- KPI Tracking
- Quality Assurance
- Pivot tables
- Business Process Mapping
- Gap analysis
- Stakeholder Management
- Software development life cycle
- Business Planning
- Data Mapping
- Test case scenarios
- Forecasting and planning
- Operations Management
- CRM Systems
- Operations Analysis
- Process Optimization
- Negotiation
- Product Development
- Cost-benefit analysis
- Business process modeling
- Product Management
- Customer Needs Assessment
- Web-based reporting tools
- Release planning
- Staff Management
- Consulting
- SAP
- Technical Writing
- Portfolio Asset Management System
- IIBA methodologies
- Business Analysis
- Team Collaboration
- SQL and Databases
- Requirements Analysis
- Data and Analytics
- Process Improvement
- Documentation
- Stakeholder Communication
- Business Requirements
- SWOT Analysis
- Customer Communication
- Documentation Management
- Database Management
- Risk Assessment
- Business Development
- Systems Analysis
- Process Development
- Financial Data Analysis
- Data Compiling
- Market Analysis
- Presentations and Decks
- Specifications Documentation
- Information Flow Management
- Executive-Level Presentations
- Investigative Approach
- Data Acquisition
- Financial Management
- Data Warehousing
- Technical Design Documentation
- Accounting Principles
- Financial Planning
- Information Processing
- Business Intelligence Systems
- Technical Support
- ERP Software
- Variance Analysis
- Business Intelligence Testing
- Model Development
- Business Tracking
Accomplishments
- Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
- Staff Training - Trained staff on basic FAS 109 concepts and computation construction.
- Led team to meet 85% of SLAs by streamlining business processes and identifying areas for improvement.
- Research and Analysis - Evaluated PeopleSoft accounts receivable detail level mapping to general ledger.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Developed an organizational change management strategy for 8 employees as a Lead Automation Analyst.
- Coordinated cross-functional teams and provided business analysis for 20+ projects totaling $1 million.
Certification
- Certified Six Sigma - April 2023
Timeline
Business Analyst
DFIN Solutions
03.2023 - Current
Business Analyst
Ameritas Group
03.2021 - 03.2023
Business Analyst
Arthur J. Gallagher
02.2017 - 03.2021
Network Analyst
Follett Higher Education Group
01.2001 - 12.2016
MBA - Organizational Leadership
Lake Forest Graduate School of Management
Bachelor of Arts - Organizational Change Management
Concordia University Chicago
- Certified Six Sigma - April 2023
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