Mike Williamson
Dallas,TX
Summary
Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
27
27
years of professional experience
Work History
VP Sales – SW, SE and Mid-Atlantic Regions
DFIN Solutions
Dallas, TX
07.2019 - 11.2024
- Direct line management of Global Capital Markets software and services sales. P&L responsibility for 8 facilities covering 12 states and @ $90M in revenues.
- Managed a sales team of 22 Reps and 12 support staff, consistently exceeding sales targets
- Implemented a new sales methodology (e.g., Force Management) in 2022 to improve cross functional sales roles coordination and consistency and greatly improved close rate
- Implemented and leveraged Gong(Artificial Intelligence) in sales process to optimize pipeline management and sales team improvement opportunities
Sales Director – Southwest
DFIN Solutions - Spun Out of RR Donnelley
Dallas, TX
01.2014 - 07.2019
- Direct line management of Capital Markets software and services sales for the Southwest Region. P&L responsibility for 4 facilities covering 7 states and @ $65M in revenues.
- Managed a sales team of 13 Reps and 8 support staff, consistently exceeding sales targets
- Drove adoption of CRM move to Salesforce.com, improving account management and sales forecasting accuracy
- Conducted competitive market analysis to adjust pricing strategy and improved margins in every region
- Developed a more robust sales cadence with team by implementing Annual Go to Market strategies, quarterly business reviews and weekly huddles
Regional Service Delivery Leader – Southwest
RR Donnelley
Dallas, TX
10.2010 - 01.2014
- Directed service and production operations across 4 service centers serving 7 states, with 40+ direct reports
- Led post-merger implementation of $481M acquisition unifying two teams with disparate systems and cultures, in 3 month timeframe.
- Improved on-time delivery rate from 89% to 97% in 12 months by optimizing staff scheduling in 24 hour environment
- Reduced regional operating costs by 28% through multi-site collaboration and work share
Site Supervisor
RR Donnelley
Dallas, TX
10.2005 - 10.2010
- Managed up to 14 customer success team members, coaching and mentoring them to ensure high performance and consistent customer satisfaction, in deadline driven environment.
- Provided key inputs into the shaping and driving of the overall vision and strategic plan for the Customer Success organization.
- Addressed escalated customer issues with speed and urgency, orchestrating resources across the company as appropriate.
Account Manager – Sales
RR Donnelley
Dallas, TX
06.2002 - 10.2005
- Collaborated with Managing Directors to generate leads, foster effective client communication, and direct projects through partnership with multiple service teams.
- Nurtured strong customer relationships throughout complex deal lifecycles (M&A, IPO)
- Responsible for developing accounts, allocating resources, executing plans, negotiating pricing and monitoring performance to exceed client expectations.
Senior Customer Service Rep
RR Donnelley
Dallas, TX
07.1997 - 06.2002
- Primary project manager for public Company executives such as AT&T, Wal-Mart, Dell Technologies, Humana, and ExxonMobil. Responsible for delivering results in fast paced, deadline-driven environment on multimillion-dollar transactions, as well as managing ongoing SEC reporting requirements.
Education
BBA - Business Administration and Management, General
Northwood University
Cedar Hill, TX01.1995
Skills
- Sales Management
- SaaS
- Effective communication
- P&L Management
- Force management
- Customer Service
- Collaboration
- Go-to-market strategy
- Gong – AI
- Forecasting
- Problem Solving
- Revenue Growth
- Talent Development
- Leadership
- Relationship building
- Decision-making
Timeline
VP Sales – SW, SE and Mid-Atlantic Regions
DFIN Solutions
07.2019 - 11.2024
Sales Director – Southwest
DFIN Solutions - Spun Out of RR Donnelley
01.2014 - 07.2019
Regional Service Delivery Leader – Southwest
RR Donnelley
10.2010 - 01.2014
Site Supervisor
RR Donnelley
10.2005 - 10.2010
Account Manager – Sales
RR Donnelley
06.2002 - 10.2005
Senior Customer Service Rep
RR Donnelley
07.1997 - 06.2002
BBA - Business Administration and Management, General
Northwood University