Stephen Stebbing
Saint Leonard,MD
Summary
Performance-oriented sales leader offering exceptional record of achievement over 15+ years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
16
16
years of professional experience
Work History
Mid Atlantic Region Sales Manager
American Tire Distributors DBA Tire Pros
08.2019 - 11.2025
- Led strategic sales initiatives across multiple regions, optimizing performance and increasing market share.
- Developed and executed comprehensive training programs for sales teams, enhancing product knowledge and customer engagement.
- Analyzed market trends to identify growth opportunities, driving targeted marketing campaigns and promotions.
- Cultivated relationships with key accounts, ensuring customer satisfaction and loyalty through tailored service solutions.
Mid Atlantic Sales Manager
Bridgestone Americas Tire Operations LLC DBA TWW
11.2014 - 07.2019
- Mid-Atlantic Sales Manager (MD, VA, WV, PA, DE, NJ)
- Assist Tire Wholesale Warehouse and Bridgestone in achieving their Mission Statement and BATOs strategic direction
- Developing new Bridgestone Affiliated Retailers, Bridgestone Associate Retailers, Toyo Driven Program and General Wholesale accounts
- (Finding and developing prospects that will commit to yearly agreement meeting certain purchasing requirements and contracting agreement)
- Deep relationships with owners, operators, and sales personnel to ensure understanding of programs and how to utilize all of the many enhancements that these particular programs have to offer to help them become more successful
- Explaining front end support, backend support, area marketing, affiliations that help drive more customer traffic, enrolling the business in the CFNA (Credit First National Association) program so they can offer their customers an easy alternative form of payment that helps with stressful situations and surprises that may happen
- Training sales personnel on how to offer and enroll potential customers that may need the CFNA card for their current and future purchases
- Discovering strengths and weaknesses with different business channels and assist with owners and operators on developing a new business plan to become more profitable along with growing customer retention
- Building successful Merchandising Plans that fit with the dealer's customer demographics, training sales personnel on the features and benefits of the products being offered, and helping market the businesses appearance on the specific product lines being offered
- Working with the warehouse management and 3pl companies on developing routes that ensure dealer satisfaction, meeting time constraints (opening and closing of the businesses), working with Costco, BJ's, and GM/Ford dealership's receiving departments (certain hours that items can be received), and making sure that if any conflicts were to happen that my sales team understands to communicate with the dealers to ensure that they have a timely manner to communicate with their customers
- Quarter Cycle counting and auditing over 80,000 units that are in possession of the warehouse
- Training and developing a sales team that understands the dealer and dealer's customer needs and can help educate in a time of need when one is undecided when making a purchase
- Monitoring weekly call logs from the sales team to make sure that every customer is called weekly and bi-weekly to ensure that we are top of mind and making sure that our dealer's are being taken care of properly and meeting their satisfaction
- Weekly sales meetings to go over performance and goals that are set forth within the branch
- Developing plans and new strategies when seeing an area that needs to improve and capitalizing on our team plan
- Maintaining a minimum of 125% to budget in each bonus category quarterly
- Coming up on three years of maxing our bonus plan as a team
- Going over the branch P+L at the end of each quarter as a team to ensure that we are running efficient and everyone has a great understanding of what is going on with the business as a whole in each division
- Making sure each and every customer feels valued and that they understand that we are here to help them on becoming more successful and achieving goals that they have set forth
- Learning and understanding market and industry trends to better negotiate for best price recovery and market share
- Taking a lead role in the management of Accounts Receivables
- Ensuring continuous implementation and enforcement of company policies, practices and procedures at their specific location including but not limited to TWW credit policies
- Strictly following and enforcing all safety practices and guidelines as outlined in company policy and procedures
- Reviewing accounts that are down in sales and working with the dealer on how to improve and assist with a new action plan
- Maintaining and growing existing accounts while seeking new opportunities and potential new clients
- Developing market with respect to all channels to assure maximum growth and share by customer account
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Managed and archived quality documentation and participated in internal and external quality audits
- Converted community contacts into potential clients through networking, consistency and credibility
Store Manager
NTB/Merchants
11.2011 - 06.2014
- Generated repeat business by delivering exceptional customer service and positive engagement
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Managed, hired and developed top talent to strengthen workflow and productivity
- Led and developed management team of 20
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Answered questions about store policies and concerns to support positive customer experiences
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
Automotive Service Manager
Sears Auto Center
09.2009 - 11.2011
- Organized ongoing maintenance schedules to boost system performance
- Monitored safety compliance to maintain strict standards and protect team members from harm
- Optimized supply levels to keep stock within ideal parameters for expected needs
- Evaluated final results to determine quality levels and isolate root causes of any identified faults
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
- Collaborated with materials purchasing specialist to meet production requirements and quality standards
- Performed quality controls following technical interventions and during product industrialization for products and processes
Education
Offshore WeldingFundementals of Welding (pass)Intermediate Stick Welding (pass)Advanced Shielded Metal Arc Welding - AWS Certs
College of Southern Maryland
Hughesville12.2019
Some College (No Degree) - Business Management
Montgomery Junior College
Rockville2008
High School Diploma -
Dematha Catholic High School
Hyattsville, MD07.2006
Skills
- Sales inventory operations planning (SIOP)
- Creating sales strategies
- B2B and Retail sales master
- Door-to-door sales experience
- Key accounts and territory management
- Capital improvement planning
- Data analysis and reporting
- Mentoring and coaching
- Public speaking
- Issue and conflict resolution
- Brand management
- Scheduling and calendar management
- Recruiting and Hiring
- Payroll and budgeting
- CPR, AED, First Aid
- Forklift Cert
- OSHA 10 Cert
Additional Information
- Ranked 2nd out of 800 Sears Auto Centers nationwide in maintenance and attachments, up from the 256th ranking that was held in my store when I first accepted the position. Featured in a Cascade video for Sears Auto Center with the president of the company in 2011 for customer engagement, due to an idea that I presented to the company. Received the Customer Excellence Award from Sears Auto Center in 2011 Given the opportunity to present a business idea to the president of Sears Auto Centers, Joe Finney, 2011. Achieved 2.4 million in sales within a year of taking over a failing store that was doing 800k in sales a year. (Merchants- Position held was General Manager) I have held a personal sales record of a $40,000 average every two weeks as an individual over the last year within retail. (Merchants and Sears) Bridgestone Pro Cert 2014-2017(Bridgestone America's Tire Operations) Toyo Certified 2014-2017 (Bridgestone America's Tire Operations
- Toyo Commercial Cert 2016&2017(Bridgestone America's Tire Operations) CPR and First Aid Certified 2014-Present (Bridgestone America's Tire Operations) Opened and Developed $16 million in sales with new branch that opened in 2014 within the first year(Bridgestone America's Tire Operations) Forklift certified and Instructor Certified (Bridgestone America's Tire Operations) Built and developed an individual $1.5 million dollar a year Bridgestone dealer account from scratch. (Bridgestone America's Tire Operations)
Timeline
Mid Atlantic Region Sales Manager
American Tire Distributors DBA Tire Pros
08.2019 - 11.2025
Mid Atlantic Sales Manager
Bridgestone Americas Tire Operations LLC DBA TWW
11.2014 - 07.2019
Store Manager
NTB/Merchants
11.2011 - 06.2014
Automotive Service Manager
Sears Auto Center
09.2009 - 11.2011
Offshore WeldingFundementals of Welding (pass)Intermediate Stick Welding (pass)Advanced Shielded Metal Arc Welding - AWS Certs
College of Southern Maryland
Some College (No Degree) - Business Management
Montgomery Junior College
High School Diploma -
Dematha Catholic High School