Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Anjanette Johnson

North Las Vegas,NV

Summary

Proven Customer Service Representative at NV Energy, adept in conflict resolution and computer proficiency. Excelled in enhancing customer loyalty and satisfaction, significantly improving user experience. Skilled in mentoring new hires, showcasing leadership and critical thinking. Demonstrates exceptional active listening and problem-solving abilities, ensuring high-quality customer service.

Overview

8
8
years of professional experience

Work History

Business Solutions Center Representative

NV Energy
04.2018 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.

Customer Service Representative

NV Energy
03.2017 - 04.2018
  • Identified and resolved discrepancies and errors in customer accounts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

No Degree - Nursing

Michigan State University
East Lansing, MI

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Computer proficiency
  • Conflict resolution

Additional Information

Highlights

  • Union Steward for IBEW 396
  • Chairmen of Safety Committee for NV Energy Contact Center
  • Upgrade Lead for NV Energy

Timeline

Business Solutions Center Representative

NV Energy
04.2018 - Current

Customer Service Representative

NV Energy
03.2017 - 04.2018

No Degree - Nursing

Michigan State University

Similar Profiles

CREATE PROFILE
Anjanette Johnson