Anjaneyulu Dirisala
Chicago,IL, USA,
Summary
Accomplished Business Analyst with a proven track record at Northern Trust, enhancing operational efficiency and stakeholder satisfaction through expert data analysis and team collaboration. Skilled in SQL, Python, and fostering teamwork, I significantly improved business processes and decision-making. My approach prioritizes customer satisfaction, leveraging technical and interpersonal skills to drive results.
Overview
9
9
years of professional experience
Work History
Business Analyst
Northern Trust
01.2024 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Data Analyst
Lewis University
01.2022 - 10.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Customer Service Manager
Woolworths New Zealand
01.2018 - 08.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Representative
Woolworths Supermarket
12.2015 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Masters Of Science - Business Analytics
Lewis University
Chicago, IL, USA12.2023
Diploma In Business Level 7 -
Aspire2 International Business & Technology
Auckland, New Zealand 09.2016
Skills
Business Growth and Retention
Rapport and Relationship Building
Office tools: Advanced Excel, MS-word, MS-Power Point, MS-outlook
JIRA, ERP, ALM
Diagramming and Wire framing:
Microsoft Visio
Cloud Database: Sales Force Admin, Teradata, AWS Operating Systems: Windows, LINUX
Languages and Technologies: Python, sql
Brand-Building Strategies
Data Exports, Mining, Collection
Business Process Mapping
Trend Analysis
Task Prioritization Sales Tracking
Timeline
Business Analyst
Northern Trust
01.2024 - Current
Data Analyst
Lewis University
01.2022 - 10.2023
Customer Service Manager
Woolworths New Zealand
01.2018 - 08.2020
Customer Service Representative
Woolworths Supermarket
12.2015 - 01.2018
Masters Of Science - Business Analytics
Lewis University
Diploma In Business Level 7 -
Aspire2 International Business & Technology
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