Anjeanette Langford
Summary
Dedicated bank teller with expertise in cash handling, customer service, and compliance adherence. Proven ability to train staff and resolve customer issues, ensuring satisfaction and operational efficiency.
Overview
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Bank Teller
Wells Fargo bank
11.2018 - Current
- Processed customer transactions efficiently and accurately at Wells Fargo bank.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with account inquiries and provided product information.
- Handled customer complaints professionally, ensuring a positive experience.
- Maintained cash drawer accuracy and performed daily reconciliations.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Adhered to compliance regulations and bank policies consistently in daily operations.
- Trained new staff on procedures, systems, and customer service standards.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Collaborated with team members to improve service delivery and workflow.
- Educated customers on banking services and digital tools available.
- Maintained confidentiality of bank records, transactions and customer information.
- Supported fellow tellers during busy periods.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Built and maintained client relationships through quality, personalized interactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Identified transaction errors when debits and credits did not balance.
Hair explosion
Jeffrey Ross
Jackson, Ms
01.2000 - 07.2013
- Performed a variety of hair services including cutting, coloring, and styling techniques.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Provided personalized beauty consultations to clients for tailored service recommendations.
- Educated clients on proper skin and hair care techniques for optimal results.
- Advised clients on how to maintain their new hairstyles at home.
- Utilized professional-grade products to enhance the effectiveness of beauty treatments.
- Performed scalp treatments to improve hair health and texture.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed strong relationships with clients to ensure repeat business and loyalty.
- Developed a loyal client base through excellent customer service.
- Collaborated with team members to streamline salon operations and improve workflow efficiency.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained cleanliness and organization of workstations and equipment for client satisfaction.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Assisted customers in selecting appropriate retail products for their needs.
- Provided consultations to clients on beauty treatments, products and services.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Upsold various treatments or packages when appropriate.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
Education
Associate Degree in Paralegal - Paralegal Studies
Phillips Junoior College
Jackson, MS 01.1990 - 04.1992
Lanier High School
Jackson, MsSome College (No Degree) - Pre Requisite Courses
Hinds Junior College
Raymond, MsSkills
- Cash handling
- Transaction reconciliation
- Compliance adherence
- Fraud detection
- Financial product knowledge
- Financial transactions
- Cash counting
- Customer service
- Team collaboration
- Training and mentoring
- Effective communication
- Time management
- Listening and comprehension
- Customer relationship development
- Teller support
- Financial literacy
- Professionalism and courtesy
- Training and mentoring
- Relationship building
- Phone etiquette
- Relationship building
Timeline
Bank Teller
Wells Fargo bank
11.2018 - Current
Hair explosion
Jeffrey Ross
01.2000 - 07.2013
Associate Degree in Paralegal - Paralegal Studies
Phillips Junoior College
01.1990 - 04.1992
Lanier High School
Some College (No Degree) - Pre Requisite Courses
Hinds Junior College