Anjela Garland
Syracuse,NY
Summary
Diligent Desired Position with comprehensive background in funeral services and client relations. Demonstrated ability to manage all aspects of funeral arrangements, including coordinating services and providing compassionate support to grieving families. Proven track record in maintaining high standards of care and efficiency, while exhibiting strong organizational and interpersonal skills.
Overview
2023
2023
years of professional experience
Work History
Licensed Funeral Director
Garland Bros Funeral Home
- Maintained accurate records and documentation to ensure compliance with state regulations and industry standards.
- Coordinated transportation logistics for funerals, including procession routes and vehicle arrangements, minimizing delays or disruptions during the events.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Provided grief support and resources for bereaved families during a difficult time, offering empathy and understanding.
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
Secretary
University Hospital
08.1988 - 04.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
AOS - Mortuary Science
Simmons Institute of Funeral Service
Syracuse, NY06.1998
Timeline
Secretary
University Hospital
08.1988 - 04.2022
Licensed Funeral Director
Garland Bros Funeral Home
AOS - Mortuary Science
Simmons Institute of Funeral Service