Anjelica Alvarez
Las Vegas
Summary
Motivated Business Management undergraduate student at the University of Nevada, Las Vegas with experience in high-volume hospitality operations, team leadership, and community-focused service initiatives. Proven ability to coordinate teams, adapt quickly in fast-paced environments, and deliver exceptional guest experiences through strong communication, organization, and problem-solving skills. Actively involved in leadership and service-based organizations, strengthening skills in collaboration, event support, and community engagement. Passionate about event operations, venue management, and creating memorable guest experiences through operational excellence and teamwork.
Overview
3
3
years of professional experience
Work History
Starbucks Shift Supervisor
Starbucks
Las Vegas
07.2024 - Current
- Lead daily store operations in a fast-paced, high-volume environment by coordinating team responsibilities, monitoring workflow, and ensuring efficient service execution.
- Supervise and deploy partners strategically based on individual strengths, business demands, and operational needs to maximize productivity and guest satisfaction.
- Manage peak-hour operations by prioritizing speed, quality, communication, and problem-solving while maintaining Starbucks service standards.
- Support operational readiness by assisting with inventory management, product availability, cash handling procedures, and daily store organization.
- Coach and mentor team members by providing real-time feedback, promoting collaboration, and maintaining a positive workplace culture.
- Resolve customer concerns professionally by identifying solutions that enhance the overall guest experience and strengthen customer relationships.
Team Member & Shift Lead Candidate
Sul & Beans / SomiSomi
Las Vegas
03.2023 - 07.2024
- Coordinated shift organization and employee communication to support operational execution during high-volume business periods.
- Maintained efficient workflows and product quality to enhance customer experiences in daily hospitality operations.
- Adapted to customer needs and resolved concerns to deliver personalized guest service and ensure positive interactions.
Education
Undergraduate - Bachelors of Science in Business Administration, Management -
University of Nevada, Las Vegas
Las Vegas, NV06-2026
Skills
- Staff Coordination & Deployment
- Operational efficiency
- Workflow optimization
- Team Leadership
- Microsoft Excel
- Social Media Marketing
- Conflict Resolution
- Tagalog (Conversational)
Timeline
Starbucks Shift Supervisor
Starbucks
07.2024 - Current
Team Member & Shift Lead Candidate
Sul & Beans / SomiSomi
03.2023 - 07.2024
Undergraduate - Bachelors of Science in Business Administration, Management -
University of Nevada, Las Vegas