Halen Stephens
Mesa,AZ
Summary
Customer-focused professional with experience in food service, sales, and management. Known for fostering collaborative environments and driving team performance. Eager to leverage skills for continued professional development and contribute to organizational success.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Starbucks Shift Supervisor
Starbucks
Mesa, AZ
11.2025 - Current
- Sets the tone for each shift by building rapport with partners and displaying a positive and encouraging attitude.
- Promotes a supportive atmosphere each shift by encouraging teamwork and motivating partners to navigate change and achieve goals through recognition and celebrating team wins.
- Protects the customer experience by anticipating problems and calmly and confidently responding when customer complaints or issues arise.
- Maintains the store environment by leveraging Operations Station, Clean Plays and Station Assessments and engaging partners in carrying out daily cleaning tasks.
- Uses the Daily Coverage Report and store plays to determine positions, routines, tasks and the plan for rest and meal breaks.
- Developed partner capabilities by identifying teachable moments, providing intentional coaching, ongoing feedback, and skill-building opportunities that strengthened overall team performance.
- Creates opportunities during each shift to share craft and coffee knowledge.
- Prepares Daily Coverage Reports including customizing rest and meal breaks based on projected sales per half hour and scheduled coverage, and communicating scheduled non-coverage hours.
- Take initiative in supporting store leadership by identifying operational opportunities and proactively implementing solutions.
- Experienced in inventory counts, and placing and receiving RP orders.
- Able to generate tip reports and tip rates.
Retail Sales Manager
T-Mobile | Wireless Vision, LLC
Chandler, AZ
04.2023 - Current
- Managed a team of 5 wireless retail sales associates, providing guidance and support to achieve individual and team sales targets
- Trained new hires on product knowledge, sales techniques, and customer service standards, enhancing team capability to deliver exceptional service
- Performed evaluations for sales associates, delivered constructive feedback, and implemented improvement plans.
- Led weekly team meetings to communicate goals, review performance metrics, and collaboratively address challenges, fostering a cohesive team environment
- Led weekly team meetings to communicate goals, provide updates on performance metrics, and address any challenges or concerns
- Resolved escalated customer complaints or issues promptly by demonstrating empathy, problem-solving skills, and a commitment to excellent service
Team Lead
J-Curve Technologies
Tempe, AZ
09.2021 - Current
- Demonstrated commitment to customer-centric service by prioritizing client needs.
- Delivered client services efficiently, enhancing overall customer experience.
- Oversees workforce activities and delegates tasks to ensure productivity.
- Ensured team accountability for company standards and processes, contributing to consistent client satisfaction.
- Proficient in professional email and phone communications to effectively communicate with both team members and clients.
- Supported onboarding process for new team members by providing training and resources.
- Conducts audits of agent KPIs and performance reviews.
- Piloted the Subject Matter Expert program and joined the project to assist in managing and leading the program.
Customer Service Representative
Auto Glass Holdings LLC
Tempe, AZ
10.2020 - 09.2021
- Maintained a reputation of respect and of quality service with all stakeholders, including, other CSRs, technicians, sales representatives, and clients.
- Maintained a reputation of respect and of quality service with all stakeholders, including, other CSR's, technicians, sales representatives, and clients.
- Explained processes to clients and aided in the claim filing and scheduling process.
- Executed accurate and efficient data entry to ensure timely processing of paperwork.
- Onboarded new team members through call shadowing, process demonstrations, and paperwork audits.
Manager
All-In-One Smoke Shop
Mesa, AZ
10.2020 - 09.2021
- Leveraged sales experience and product knowledge to consistently meet daily quotas.
- Developed weekly schedules and optimized adjustments to align with company needs.
- Accumulated all employees' weekly hours to coordinate all financial responsibilities.
- Utilized sales experience and knowledge of product to reach daily quotas.
- Built and maintained relationships with reputable wholesalers.
- Created visual content for the company's social media and ad campaigns.
Education
Diploma -
Poston Butte High School
San Tan Valley, AZ 07.2012 - 05.2016
Skills
- Customer Experience
- Operational Leadership
- Team Engagement and Development
- Partner Development & Coaching
- Performance Management
- Labor & Deployment Planning
- Operational Excellence
- Drive-Thru Speed of Service to achieve district out the window times
- Inventory Management
- Business Performance
- Problem Solving & Decision Making
- Change Management
- Conflict Resolution
- Store Standards & Execution
Timeline
Starbucks Shift Supervisor
Starbucks
11.2025 - Current
Retail Sales Manager
T-Mobile | Wireless Vision, LLC
04.2023 - Current
Team Lead
J-Curve Technologies
09.2021 - Current
Customer Service Representative
Auto Glass Holdings LLC
10.2020 - 09.2021
Manager
All-In-One Smoke Shop
10.2020 - 09.2021
Diploma -
Poston Butte High School
07.2012 - 05.2016