Anjelica Arrington
Bessemer,AL
Summary
Customer-focused Senior Customer Service Representative known for highly productive and efficient task completion. Skilled in conflict resolution, communication, and time management, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, fostering positive interactions and solutions to complex customer inquiries.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Representative
Cigna Healthcare
Hartford, CT
03.2023 - Current
- Consulted with customers regarding needs and addressed concerns.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Managed incoming calls from customers while providing exceptional service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained accurate records of all customer interactions in CRM system.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Private Caregiver
Vestraete Ince
Hoover, AL
04.2017 - 01.2023
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Supported bathing, dressing and personal care needs.
- Transported patients to medical, dental and personal care appointments.
- Followed care plan and directions to administer medications.
- Organized medication reminders for clients taking multiple prescriptions throughout the day.
- Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
- Kept accurate records of all tasks completed during shifts including start and end times and notes about client interactions.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Attended continuing education classes to stay current with best practices in the field of private caregiving.
Front Desk Receptionist
Pahos Inc
Vestavia Hills, AL
05.2013 - 04.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Responded to inquiries and room requests made online, by phone, and via email.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Signed for packages, recorded deliveries and distributed to personnel.
Education
Associate of Science - Medical Assisting
Phillips Jr College
Birmingham, AL04-1996
Bachelor of Science -
University of Phoenix
Tempe, AZSkills
- Customer service
- CRM management
- Conflict resolution
- Data entry
- Account management
- Customer engagement
- Communication skills
- Problem solving
- Active listening
- Attention to detail
- Payment processing
- Call center experience
- De-escalation techniques
Timeline
Senior Customer Service Representative
Cigna Healthcare
03.2023 - Current
Private Caregiver
Vestraete Ince
04.2017 - 01.2023
Front Desk Receptionist
Pahos Inc
05.2013 - 04.2017
Associate of Science - Medical Assisting
Phillips Jr College
Bachelor of Science -
University of Phoenix
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