Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Anjelica Britez

Watchung,US

Summary

Dynamic operations leader with a proven track record at Macy's, enhancing customer satisfaction through effective problem-solving and strategic planning. Skilled in inventory management and training, I successfully led teams to achieve operational excellence, driving productivity improvements and fostering a high-performance culture.

Overview

3
3
years of professional experience
1
1
Certification

Work History

At Your Service- Manager

Macy's
Short Hills, NJ
04.2025 - Current
  • Oversee daily return center operations, ensuring timely and accurate processing of customer returns, exchanges, refunds, and order pickup.
  • Resolve escalated return issues, damaged product concerns, and refund discrepancies in a professional and customer-centric manner.
  • Lead a team of 10 associates, train and mentor team members on customer service best practices.

Fulfillment Operations Team Lead

Target
Menlo Park, NJ
07.2024 - 04.2025
  • Orchestrated logistics and distribution processes for over 150 daily orders, enhancing operational efficiency by 25% through strategic team management and the implementation of inventory tracking software (RFID).
  • Led and managed daily operations for a high-performing fulfillment team of 25, ensuring efficient order processing from picking to shipping.
  • Monitor and manage inventory levels, coordinating timely replenishment efforts to minimize stockouts and maintain optimal inventory flow.
  • Collaborate with cross-functional teams (receiving, customer service, and market) to address operational challenges and implement process improvements that enhance customer satisfaction and operational efficiency.

Process Assistant

Amazon
Edison, NJ
09.2022 - 07.2024
  • Supervised, mentored, and coached an a team of 60+ associates, driving productivity by ensuring a minimum rate of 70 boxes per hour for each associate, and fostering a high-performance culture.
  • Fostered a collaborative environment by partnering with operations to maintain high morale among associates, organizing engaging competitions, recognizing top performers with rewards, and boosting team motivation.
  • Implemented effective floor supervision strategies to ensure efficient operations, proactively identifying and resolving issues to maintain a smooth workflow, and meet production targets.

Education

Bachelor of Science - Management

Montclair State University
Montclair, NJ
08.2022

Skills

  • Leadership
  • Problem Solving
  • Microsoft Office
  • Inventory management
  • Training and mentoring
  • Customer Service
  • Operational Excellence
  • Strategic Planning

Languages

  • English, Native
  • Spanish, Native

Certification

  • Google- IT Support Professional

Timeline

At Your Service- Manager

Macy's
04.2025 - Current

Fulfillment Operations Team Lead

Target
07.2024 - 04.2025

Process Assistant

Amazon
09.2022 - 07.2024

Bachelor of Science - Management

Montclair State University

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