Anjelica Britez
Watchung,US
Summary
Results-driven leader with extensive experience supervising warehouse, fulfillment, and customer service operations. Skilled at leading high-performing teams, optimizing workflows, managing inventory, and resolving escalated issues to drive efficiency, accuracy, and exceptional customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
At Your Service- Manager
Macy's
03.2025 - Current
- Direct and optimize all return center operations, ensuring seamless processing of returns, exchanges, refunds, and order pickups with a focus on accuracy, efficiency, and customer satisfaction.
- Resolve complex, high-priority issues related to damaged products, refund discrepancies, and escalated customer concerns, delivering solutions that enhance customer loyalty and retention.
- Lead, train, and inspire a team of 10 associates, fostering a culture of excellence by coaching on best practices in customer service and operational efficiency.
- Drive continuous operational improvements, analyzing return center performance and implementing strategies that boost productivity, reduce errors, and enhance the overall customer experience.
Fulfillment Operations Team Lead
Target
06.2024 - 03.2025
- Orchestrated end-to-end fulfillment and logistics operations, overseeing picking, packing, and shipping for 60+ daily orders while improving overall operational efficiency by 25% through strategic workforce planning and RFID inventory tracking implementation.
- Led and developed a high-performing fulfillment team of 25, ensuring accurate, on-time order processing from pick to pack to ship, while maintaining productivity, quality standards, and safety compliance.
- Monitored and optimized inventory flow, proactively managing stock levels and coordinating replenishment to minimize stockouts, reduce delays, and support consistent order fulfillment.
- Drove continuous process improvements through cross-functional collaboration with receiving, customer service, and inbound teams, resolving operational challenges and enhancing customer satisfaction, speed, and accuracy across fulfillment operations.
Process Assistant
Amazon
08.2022 - 06.2024
- Supervised dock and outbound warehouse operations, overseeing order picking, pallet packing, staging, and shipping to ensure efficient, accurate, and on-time outbound execution in a high-volume environment.
- Led, coached, and developed a team of 60+ warehouse associates, enforcing productivity standards of 70+ boxes per hour per associate while maintaining safety, quality, and operational compliance.
- Drove a high-performance team culture, partnering with operations leadership to improve morale and retention through recognition programs, incentive-based competitions, and consistent performance feedback.
- Provided hands-on floor supervision and real-time problem resolution, identifying workflow bottlenecks, addressing staffing and equipment challenges, and optimizing labor allocation to consistently meet or exceed daily production goals.
Education
Bachelor of Science - Management
Montclair State University
Montclair, NJ08.2022
Skills
- Problem Solving
- Team leadership
- Multitasking and organization
- Training and mentoring
- Customer Service
- Operational Excellence
- Strategic Planning
Certification
- Google- IT Support Professional
Languages
Spanish
Native or Bilingual
Timeline
At Your Service- Manager
Macy's
03.2025 - Current
Fulfillment Operations Team Lead
Target
06.2024 - 03.2025
Process Assistant
Amazon
08.2022 - 06.2024
Bachelor of Science - Management
Montclair State University