Anjelica Britez
Watchung,US
Summary
Results-driven leader with extensive experience supervising warehouse, fulfillment, and customer service operations. Skilled at leading high-performing teams, optimizing workflows, managing inventory, and resolving escalated issues to drive efficiency, accuracy, and exceptional customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
At Your Service- Manager
Macy's
Short Hills, NJ
03.2025 - Current
- Direct and optimize all return center operations, ensuring seamless processing of returns, exchanges, refunds, and order pickups with a focus on accuracy, efficiency, and customer satisfaction.
- Resolve complex, high-priority issues related to damaged products, refund discrepancies, and escalated customer concerns, delivering solutions that enhance customer loyalty and retention.
- Lead, train, and inspire a team of 10 associates, fostering a culture of excellence by coaching on best practices in customer service and operational efficiency.
- Drive continuous operational improvements, analyzing return center performance and implementing strategies that boost productivity, reduce errors, and enhance the overall customer experience.
Fulfillment Operations Team Lead
Target
Menlo Park, NJ
06.2024 - 03.2025
- Orchestrated end-to-end fulfillment and logistics operations, overseeing picking, packing, and shipping for 60+ daily orders while improving overall operational efficiency by 25% through strategic workforce planning and RFID inventory tracking implementation.
- Led and developed a high-performing fulfillment team of 25, ensuring accurate, on-time order processing from pick to pack to ship, while maintaining productivity, quality standards, and safety compliance.
- Monitored and optimized inventory flow, proactively managing stock levels and coordinating replenishment to minimize stockouts, reduce delays, and support consistent order fulfillment.
- Drove continuous process improvements through cross-functional collaboration with receiving, customer service, and inbound teams, resolving operational challenges and enhancing customer satisfaction, speed, and accuracy across fulfillment operations.
Process Assistant
Amazon
Edison, NJ
08.2022 - 06.2024
- Supervised dock and outbound warehouse operations, overseeing order picking, pallet packing, staging, and shipping to ensure efficient, accurate, and on-time outbound execution in a high-volume environment.
- Led, coached, and developed a team of 60+ warehouse associates, enforcing productivity standards of 70+ boxes per hour per associate while maintaining safety, quality, and operational compliance.
- Drove a high-performance team culture, partnering with operations leadership to improve morale and retention through recognition programs, incentive-based competitions, and consistent performance feedback.
- Provided hands-on floor supervision and real-time problem resolution, identifying workflow bottlenecks, addressing staffing and equipment challenges, and optimizing labor allocation to consistently meet or exceed daily production goals.
Education
Bachelor of Science - Management
Montclair State University
Montclair, NJ08.2022
Skills
- Problem Solving
- Team leadership
- Multitasking and organization
- Training and mentoring
- Customer Service
- Operational Excellence
- Strategic Planning
Certification
- Google- IT Support Professional
Languages
Spanish
Native or Bilingual
Timeline
At Your Service- Manager
Macy's
03.2025 - Current
Fulfillment Operations Team Lead
Target
06.2024 - 03.2025
Process Assistant
Amazon
08.2022 - 06.2024
Bachelor of Science - Management
Montclair State University