Meron Engda
Bethesda,MD
Summary
Dynamic and customer-focused professional with experience at Macy's and Hyatt Regency. Proven ability to enhance customer satisfaction through exceptional service and teamwork. Skilled in front desk operations and multi-tasking, consistently achieving sales targets and optimizing guest experiences. Committed to maintaining high standards of hospitality and professionalism.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Macy's
04.2025 - Current
- Promoted a high level of customer satisfaction through genuine, enthusiastic, and friendly interactions.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Organized merchandise displays to maintain visual appeal and alignment with brand standards.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Guest Service Agent
Hyatt Regency
03.2023 - 12.2023
- Greeted and assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Assisted guests and responded to service needs.
- Ensured smooth operation during high-volume service with professionalism.
- Managed room assignments using hotel management software to optimize occupancy rates.
- Collaborated with housekeeping to maintain cleanliness standards, ensuring readiness of guest accommodations.
Education
Bachelor of Science -
Addis Ababa University
Addis Ababa, Ethiopia07-2023
Skills
- Front Desk Operations
- Customer service
- Teamwork
- Multi-Tasking and Time Management
- Hospitality Etiquette and Professionalism
- Team Collaboration
Languages
English
French
Amharic
Timeline
Retail Sales Associate
Macy's
04.2025 - Current
Guest Service Agent
Hyatt Regency
03.2023 - 12.2023
Bachelor of Science -
Addis Ababa University