Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anjelica Burboa-Vallejo

West Sacramento,CA

Summary

Dynamic team leader with a proven track record at Target, enhancing productivity through effective delegation and conflict resolution. Skilled in staff training and performance improvement, I consistently elevated customer satisfaction by implementing quality standards and proactive service enhancements. Committed to fostering an inclusive team culture while achieving organizational goals.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Team Leader

Target
02.2017 - 03.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Crew Member Team Leader

Wienerschnitzel
01.2016 - 03.2017
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
  • Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.

Education

GED -

Yolo High School
West Sacramento, CA

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Documentation and reporting
  • Performance improvement
  • Complex Problem-solving
  • Goal setting
  • Quality improvement
  • Conflict resolution
  • Work planning
  • Overseeing daily activities
  • Daily workflow improvement
  • Relationship building
  • Cash handling
  • Client support
  • Issue resolution
  • Complaint resolution
  • Shift scheduling
  • Evaluating employee work
  • Team Check-ins
  • Performance evaluations
  • SMART goals
  • Employee evaluation
  • Account management
  • Sales expertise
  • Client communication
  • Deadline management

Timeline

Team Leader

Target
02.2017 - 03.2019

Crew Member Team Leader

Wienerschnitzel
01.2016 - 03.2017

GED -

Yolo High School
Anjelica Burboa-Vallejo