Anjelica Colvin
Troy,TX
Summary
Guest-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for exceeding expectations. Committed to improving guest satisfaction and driving positive repeat buisness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospitalty Manager
Spare Time Texas
Temple, TX
12.2014 - Current
- Participated in trade shows and conferences as a representative of the centers brand.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
- Conducted bi-weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
- Assisted with interviewing potential employees for bar positions, making hiring decisions when necessary.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Monitored team progress toward achieving milestones and repeat business.
- Managed day-to-day operations while ensuring high levels of guest satisfaction were met at all times.
- Ensured all banquet staff adhered to uniform and grooming standards.
- Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
Education
High School Diploma -
Belton High School
Belton, TX06-2015
Associate of Applied Science -
Temple College
Temple, TXSkills
- Staff training and development
- Banquet operations
- Food safety regulations
- Guest satisfaction tracking
- Menu planning and design
- Guest relations management
- Menu development
- Event coordination
- Relationship building
- Service-oriented mindset
Certification
- TABC Certification
- Food Handlers Certification
References
References available upon request.
Timeline
Hospitalty Manager
Spare Time Texas
12.2014 - Current
- TABC Certification
- Food Handlers Certification
High School Diploma -
Belton High School
Associate of Applied Science -
Temple College
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