Summary
Overview
Work History
Education
Skills
Timeline

ANJELICA Perea

Thornton,CO

Summary

Dynamic and proficient customer solutions specialist with 8+ years of experience providing excellent service with proven commitment to increase productivity, customer satisfaction, and company productivity. Areas of expertise include SAP data processing, troubleshooting, and office skills, analytical skills, problem solving. Eager to leverage my skills to best serve your office.

Overview

13
13
years of professional experience

Work History

Configuration Analyst

Homewatch CareGivers Inc
05.2022 - 02.2023
  • Support configurations of a practice management system (AlayaCare) and provide customer support to franchise owners and their staff
  • Create and document processes to align AlayaCare software with Homewatch Caregiver franchise operations and consumer expectations
  • Develop and update workflows for end-to-end system functions including workforce management, client management, accounting, and AlayaCare mobile application
  • Facilitate training and develop material for franchise offices to ensure successful business and brand operations
  • Implement the migration of 128 franchise offices to home health care practice management system AlayaCare
  • Manage and address support requests from franchise offices through Zendesk

Senior Supply Chain Analyst

Danone North America
06.2019 - 03.2022
  • Proficiency in using SAP and supply chain software to analyze, harmonize and manage large data sets to maintain consistency
  • Meticulous attention to detail to compare data throughout projects
  • Project focused to migrate systems for teams to improve productivity
  • Demonstrated the ability to bring projects into completion using strong written and verbal skills
  • Provided analytical skills by using SAP, Microsoft, and Excel
  • Managed logistic cost reduction and project saving cost objectives
  • Strong organizational skills, attention to detail, and ability to meet deadlines.

Customer Service Representative

Crocs
12.2016 - 10.2018
  • Provide excellent customer service via phone, chat, and email
  • SAP/ Salesforce experience – Entering in orders, returning and crediting customers and fixing orders
  • Verified customers identification to secure fraudulent activity
  • Develop interpersonal relations and utilized communication skills needed to deescalate conflicts
  • Maintained a positive and optimistic attitude.

Team Lead / Key Holder

Petco Animal Supplies Stores Inc
12.2013 - 11.2016
  • Coordinated tasks for a small team while maintaining the responsibility for 10 employees
  • Provided team motivation to inspire a positive communication with teammates to work together to achieve store goals
  • Promoted store marketing through visual advertising boards
  • Opened/Closed store and posted nightly operations
  • Utilized customer service by selling and providing goods and services to the public.

Cashier

Adventure Golf And Raceway
03.2009 - 09.2013
  • Provided a positive customer experience with fair, friendly, and courteous service
  • Register sales on a cash register by scanning items, itemizing and totaling customers purchases, monitoring queue lines, keeping the facility clean and following safey procedures.

Education

Bachelor of Communication Arts and Services - Business Management, Art

Metropolitan State University
Lambda Phi Eta Honors Program, GPA: 4.0, Implemented management techniques throughout coursework. Completed Communication Senior Project that utilized Organizational Management emphasis.

Associates Degree - General Studies : Business and Communication Management

Front Range Community College
Graduated with High Honors while focusing to study general business industry trends

Skills

  • Adaptability
  • Microsoft Office
  • Microsoft Office Excel
  • Communication Skills
  • Highly organized and efficient
  • Customer Relationship
  • Management
  • Data Analysis
  • Configuration
  • Data Migration
  • Ability to Work in a Team
  • SAP

Timeline

Configuration Analyst - Homewatch CareGivers Inc
05.2022 - 02.2023
Senior Supply Chain Analyst - Danone North America
06.2019 - 03.2022
Customer Service Representative - Crocs
12.2016 - 10.2018
Team Lead / Key Holder - Petco Animal Supplies Stores Inc
12.2013 - 11.2016
Cashier - Adventure Golf And Raceway
03.2009 - 09.2013
Metropolitan State University - Bachelor of Communication Arts and Services, Business Management, Art
Front Range Community College - Associates Degree, General Studies : Business and Communication Management

Similar Profiles

CREATE PROFILE
ANJELICA Perea