Anjelica Ochoa
Customer Service Representative
Fort Worth,TX
Summary
Customer Service Specialist Highly motivated, hard-working, and tactful customer service representative and support, demonstrating a steadfast 7 years of experience across multiple industries, with skills in developing and delivering customer service-based solutions, conflict resolution, all while maintaining brand integrity and a growing customer satisfaction and retention. The goal is to leverage both professional and personal skills and make a difference.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Customer Support
CarParts.com
Grand Prairie, TX
11.2019 - 01.2022
- Maintain (cycle) count accuracy (digital and physical counting) and provide reporting to
- Management of 50+ orders upon receipt.
- Managed and properly processed received stock and labels to assigned stock location using material handling equipment to sustain customer orders
- Prepare or supervise preparation of production records in correspondence to consumer inquiries and reports as required
- Managed inventory operations in cost efficient, timely and efficient manner to sustain quality production and consumer satisfaction
- Ensured customer information is correct on labels.
Warehouse Order Picker/Packer
CarParts.com
Grand Prairie, TX
11.2019 - 01.2022
- Claimed received merchandise from designated area using order picker devices.
- Received customer orders and select correct products for fulfillment
- Processed 50+ incoming freight and store product in select storage areas, throughout warehouse division
- Scanned proper labels and transport merchandise to assigned stock location using material handling equipment
- Scanned proper labels and begin put away process following rack rules/RF rules
- Operated in team environment to arrange and organize inventory
- Assist where needed when current with assignment.
Customer Support/Warehouse Order Picker/Packer
CarParts.com
Grand Prairie, TX
11.2019 - 10.2022
Server, Kitchen Chef, Cashier
Trailways Bar/Grill
Pecos, TX
09.2015 - 11.2019
- Greet guests
- Invested 10+ hour shifts with proven records of greatest client satisfaction and up-sell rates
- Responsible for all cashier duties including: registering promotional discounts, processing cash/EFT payments, and properly calculating sales orders
- Reconciled Cash Out and account for all monies owed at end of each shift
- Provided hospitality to all guest by suggesting food/drink items, deferring all guest questions regarding allergies, age verification, effectively and in accordance with consumption for alcohol service following requirements and company procedures at all times
- Deliver check after table is clear, or upon request from guest
- Take check when guest is ready
- Maintained clean and safe environment reporting any unsafe procedures or conditions to anyone in management
- Collected payment for all purchases following appropriate Company procedures.
Education
GED -
Polytechnic High School
Fort Worth, TX 01.2011 - 01.2013
Skills
Conflict Resolutionundefined
Timeline
Customer Support
CarParts.com
11.2019 - 01.2022
Warehouse Order Picker/Packer
CarParts.com
11.2019 - 01.2022
Customer Support/Warehouse Order Picker/Packer
CarParts.com
11.2019 - 10.2022
Server, Kitchen Chef, Cashier
Trailways Bar/Grill
09.2015 - 11.2019
GED -
Polytechnic High School
01.2011 - 01.2013
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