Anjelica Ochoa
Customer Service Representative
Fort Worth,TX
Summary
Customer Service Specialist Highly motivated, hard-working, and tactful customer service representative and support, demonstrating a steadfast 7 years of experience across multiple industries, with skills in developing and delivering customer service-based solutions, conflict resolution, all while maintaining brand integrity and a growing customer satisfaction and retention. The goal is to leverage both professional and personal skills and make a difference.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Customer Support
CarParts.com
Grand Prairie, TX
11.2019 - 01.2022
- Maintain (cycle) count accuracy (digital and physical counting) and provide reporting to
- Management of 50+ orders upon receipt.
- Managed and properly processed received stock and labels to assigned stock location using material handling equipment to sustain customer orders
- Prepare or supervise preparation of production records in correspondence to consumer inquiries and reports as required
- Managed inventory operations in cost efficient, timely and efficient manner to sustain quality production and consumer satisfaction
- Ensured customer information is correct on labels.
Warehouse Order Picker/Packer
CarParts.com
Grand Prairie, TX
11.2019 - 01.2022
- Claimed received merchandise from designated area using order picker devices.
- Received customer orders and select correct products for fulfillment
- Processed 50+ incoming freight and store product in select storage areas, throughout warehouse division
- Scanned proper labels and transport merchandise to assigned stock location using material handling equipment
- Scanned proper labels and begin put away process following rack rules/RF rules
- Operated in team environment to arrange and organize inventory
- Assist where needed when current with assignment.
Customer Support/Warehouse Order Picker/Packer
CarParts.com
Grand Prairie, TX
11.2019 - 10.2022
Server, Kitchen Chef, Cashier
Trailways Bar/Grill
Pecos, TX
09.2015 - 11.2019
- Greet guests
- Invested 10+ hour shifts with proven records of greatest client satisfaction and up-sell rates
- Responsible for all cashier duties including: registering promotional discounts, processing cash/EFT payments, and properly calculating sales orders
- Reconciled Cash Out and account for all monies owed at end of each shift
- Provided hospitality to all guest by suggesting food/drink items, deferring all guest questions regarding allergies, age verification, effectively and in accordance with consumption for alcohol service following requirements and company procedures at all times
- Deliver check after table is clear, or upon request from guest
- Take check when guest is ready
- Maintained clean and safe environment reporting any unsafe procedures or conditions to anyone in management
- Collected payment for all purchases following appropriate Company procedures.
Education
GED -
Polytechnic High School
Fort Worth, TX 01.2011 - 01.2013
Skills
Conflict ResolutionActive Communication/listeningProduct KnowledgeQuality AssuranceTime ManagementBasic System OperationsdOrder Picking/PackingPallet jackAbility to problem solve and develop working solutions in fast-paced environmentsPossess ability and desire to grasp instructions quickly, implement new skills and systemsOrganization, and attention to detailProduced increased consumer retentionSelf starter that set goal-oriented tasksUnwavering attendance and dependability in both team and individual settingsExcellent at understanding, empathizing, and producing, sound, listening and communication
Ability to complete task in timely manner
Timeline
Customer Support
CarParts.com
11.2019 - 01.2022
Warehouse Order Picker/Packer
CarParts.com
11.2019 - 01.2022
Customer Support/Warehouse Order Picker/Packer
CarParts.com
11.2019 - 10.2022
Server, Kitchen Chef, Cashier
Trailways Bar/Grill
09.2015 - 11.2019
GED -
Polytechnic High School
01.2011 - 01.2013