Anjely Shelby
Arvada
Summary
Dedicated and experienced as a Sales clerk and as a General Merchandiser. A hard-working Individual, friendly, and works without supervision. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level talent acquisition coordinator position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
General Merchandiser (Inbound)
Target INC.
10.2019 - 01.2021
- Mainly unloading truck and stocking shelves, pricing change, and cashiering.
Owner/Operator
Arvada Plumbing LLC.
01.2017 - 03.2020
- Responsible for day-to-day schedule operation and customer service, invoice, and payment process.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Customer Service Representative
EPerformax Contact Centers & BPO
03.2014 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Clerk
METRO AYALA CORPORATION
01.2012 - 01.2014
- Assigned mainly in the clothes department and represented the product and payment process.
Education
High School Diploma -
Canduman National High School
01.2007
Skills
- Merchandise Stocking
- Time Management
- Cleaning procedures
- Quick Learner
- Customer Relationships
- Shelving of products
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Stocking and Replenishing
- Data Entry
Awards
- Perfect attendance award
- Employee of the year
Timeline
General Merchandiser (Inbound)
Target INC.
10.2019 - 01.2021
Owner/Operator
Arvada Plumbing LLC.
01.2017 - 03.2020
Customer Service Representative
EPerformax Contact Centers & BPO
03.2014 - 03.2016
Sales Clerk
METRO AYALA CORPORATION
01.2012 - 01.2014
High School Diploma -
Canduman National High School
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