Ticket Counter Assistant
- Assisted passengers with baggage check-in, ensuring accurate weight and compliance with airline regulations.
- Issued boarding passes and printed bag tags, contributing to efficient airport operations and enhancing passenger experience.
Gate Agent
- Collaborated with pilots and flight attendants to facilitate smooth boarding and deplaning processes, achieving a 20% reduction in boarding time.
- Made timely announcements to inform passengers, ensuring clear communication and improving overall flight punctuality.
Baggage Service Office Agent
- Managed inquiries regarding lost baggage, successfully tracking and resolving over 95% of cases within 24 hours.
- Coordinated shipping and delivery of recovered baggage, maintaining high customer satisfaction ratings.