ANJENETTE JONES

Highly experienced Certified Nursing Assistant (CNA) with over 20 years of hands-on experience in both fast-paced clinical environments and home care settings. Skilled in assisting patients with daily living activities, including those who are bedridden or physically challenged. Known for delivering compassionate, patient-centered care and maintaining strong interpersonal communication, even in challenging or emotionally intense situations.

Reliable team player with a flexible schedule and a strong background in customer service. Adept at using medical terminology and multitasking between direct patient care and administrative responsibilities. Proficient in office duties such as filing, answering phones, scheduling appointments, coordinating transportation, managing consults and referrals, and verifying patient eligibility and service connection—especially for veterans.

Trained in computer and network systems through Harford Community College. Demonstrates strong problem-solving skills in obtaining medical records, outsourcing providers when necessary, managing patient databases, and resolving scheduling and information discrepancies. Experienced in preparing detailed reports and organizing documentation.

As a Medical Secretary, experienced in processing purchases under the micro-purchase threshold, reviewing and editing purchase requests, and ensuring timely and accurate billing. Proven ability to maintain organized, efficient office operations, support clinical teams, and utilize medical office software to manage records, communications, and patient care coordination.