Anjetta Holloway
Stratford,CT
Summary
With over 29 years of experience in banking operations, I have streamlined processes to improve efficiency and accuracy, resulting in a 20% reduction in processing time within 6 months. I have excelled in managing subpoenas, and ensuring accurate financial reporting.
Overview
29
29
years of professional experience
Work History
Banking Services Operations Associate - Adjustment Services
People's United Bank / M& T Bank Conversion
09.2022 - 01.2024
Senior Research Representative
People's United Bank
08.2007 - 08.2022
Items Processor, Operations
People's Bank
02.1995 - 07.2007
- Processed and verified balances input from reports, ensuring seamless submission for agency, contributing to accurate financial reporting and compliance
- Delivered yearly balances for immigration letters
- Managed Medicaid requests and organized records, ensuring accurate customer information, leading to timely statement delivery and agency fulfillment
- Led document imaging processes and managed legal service scanning and other departmental tasks
- Conducted Marshall look-ups and interrogatories, providing information to match cover sheets and fax
- Managed subpoenas from IRS and personal attorneys, assigning requests and pulling statements, items, wires, and all necessary documents within specified deadlines
- Assisted in audits, ensuring all required information was provided before release to agencies
- Provided support to the research department by addressing inquiries from branches and directing calls effectively
- Addressed branch requests, providing all requested information, some of which incurred charges
- Facilitate item processing by encoding batch and block tickets
- Ensure batch balance by entering unread line information with automated systems
- Utilize system data and reports to resolve balancing discrepancies and report unresolved errors to senior staff or management for investigation
- Identify and report balancing differences with the Federal Reserve Bank, CT Clearing House, or correspondent banks to relevant departments
- Managed and categorized large quantities of checks for encoding, consistently achieving accurate balance to tape listing, facilitating smooth transaction preparation and boosting operational efficiency
- Remove cash from the vault and deliver it to the teller line
- Keep track of low-speed items statistics
- Assisted in various tasks such as rejecting re-entry and block balancing, rejecting repair, and cash item writing.
Education
in Accounting -
Bassick High School
Bridgeport, CTAlberta Magnus College
Skills
- Communication skills
- Emotional intelligence (EQ)
- Problem-solving
- Adaptability
- Customer Education
- Customer Service
- Detail-oriented
- GFS
- Leadership
- Microsoft Office Package
- On Demand
- Property Tax
Awards Scholarships
Quality Policy - Service Award
Timeline
Banking Services Operations Associate - Adjustment Services
People's United Bank / M& T Bank Conversion
09.2022 - 01.2024
Senior Research Representative
People's United Bank
08.2007 - 08.2022
Items Processor, Operations
People's Bank
02.1995 - 07.2007
in Accounting -
Bassick High School
Alberta Magnus College
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