Dynamic customer service professional with experience at Gaylord Texan Resort & Convention Center, skilled in customer service, safety regulations, and team collaboration. Successfully enhanced guest experiences by ensuring compliance with ice rink protocols and maintaining equipment. Proven problem solver with strong communication skills, dedicated to fostering a safe and enjoyable environment for all participants. Co-founded a charity with a background in managing events and coordinating volunteers. Strengths include strong communication skills, effective project management, and the ability to work collaboratively with diverse teams. Current junior at Trinity High School, undergoing the IB program. Talented at learning quickly, with a strong history of successful projects using leadership, communication, and teamwork to complete tasks. Solid academic achievement, paired with demonstrated commitment and integrity.
Work History
Ice Rink, Snow Tube, & Snowball Throw Attendant
Gaylord Texan Resort & Convention Center / PPG
Grapevine, TX
11.2023 - 01.2024
Greeted customers, answered inquiries and provided general information about the ice rink.
Provided skates to customers, assisted them with lacing up their skates and helped them adjust their skate sizes if necessary.
Monitored activities on the ice rink to ensure that all participants followed rules and regulations while using proper techniques when skating or playing hockey.
Communicated regularly with supervisors regarding any issues or concerns related to customer service or safety procedures.
Performed daily maintenance tasks such as sharpening blades on skates, cleaning surfaces of the ice rink, sweeping floors and emptying garbage cans.
Education
High School Diploma -
Trinity High School
Euless, TX
05-2026
Skills
Experience in customer service
Safety regulations
Product/Inventory maintenance & management
Communication skills
Team collaboration
Problem solving
Languages
Nepali
Native/ Bilingual
Accomplishments
IB (International Baccalaureate) Program at Trinity High School (GPA: 4.5) (Top 10 percentile from class of 26')
Apart of multiple extracurriculars from school and outside of school :
501 (c)(3) charity with a mission to inspire individuals to thrive mentally, emotionally, and socially while fostering a more compassionate world. Through innovative outdoor programs, accessible resources, social advocacy, and awareness campaigns.