Anjolie Hernandez
Las Cruces,NM
Summary
Motivated and detail-oriented civil engineering student with hands-on experience in customer service and management. Skilled in AutoCAD, Excel, and data analysis, with a strong foundation in engineering principles gained through coursework in CE 331 (Fluid Mechanics and Hydraulics), CE 301 (Mechanics-Materials), CE 356 (Fundamentals of Environmental Engineering), and advanced mathematics courses (Calculus III and Statistics). Adept at managing teams, providing exceptional customer service, and applying technical skills to solve complex problems. Eager to contribute analytical, organizational, and technical expertise to an internship opportunity in the civil engineering field.
Overview
4
4
years of professional experience
Work History
Customer Service
Bubbas 33 Restaurant
Las Cruces, NM
11.2023 - Current
- Maintained accurate records of customer service transactions.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
Customer Service Manager
Arbys Resturant
Las Cruces, NM
08.2021 - 08.2023
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Education
High School Diploma -
Centennial High School
Las Cruces, NM05-2022
Bachelor of Arts - Civil Engineering
New Mexico State University
Las Cruces, NMSkills
- AutoCAD
- Research and development
- Solutions development
- Drafting assignments
- Excel
- Customer service training
- Customer service optimization
Accomplishments
- Honor roll student
Affiliations
- Religious involvement
- Community service
- Powerlifting
Timeline
Customer Service
Bubbas 33 Restaurant
11.2023 - Current
Customer Service Manager
Arbys Resturant
08.2021 - 08.2023
High School Diploma -
Centennial High School
Bachelor of Arts - Civil Engineering
New Mexico State University