ANJU MANGRATI
El Cerrito,USA
Summary
Hardworking and Reliable store associate with experience in customer service, package handling, and daily operations. Skilled in operating point-of-sale systems, managing inventory, and promoting products to enhance customer satisfaction. Known for strong communication skills and the ability to multitask in fast-paced environments. Focused on accuracy, organization, and delivering a positive shopping experience. Dedicated team player with a problem-solving attitude and a commitment to supporting smooth store operations and achieving goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Center Associate
The UPS Store
El Cerrito, California
08.2024 - Current
- Clear and Polite communication to assist customers with inquiries, orders, and complaints
- Operating the point-of-sale (POS) system for billing and transactions.
- Managing multiple customers simultaneously during busy hours.
- Lifting and moving packages safely (often up to 50 lbs).
- Knowledge of UPS systems for creating shipping labels, tracking packages, and offering shipping solutions.
- Operating printing, copying, fax machines, and scanning machines for customer needs.
- Keeping the store clean and items well-organized for easy access.
- Working well with team members to keep the store running smoothly.
MEDICAL LABORATORY TECHNICIAN
Nepal National Hospital
kathmandu, NEPAL
06.2018 - 08.2023
- Maintained a clean and safe work environment in the lab by following safety protocols
- Supervised and instructed other technicians, laboratory assistants, interns, volunteer and Students(OJT)
- Communicated effectively with patient and other healthcare professionals
- Followed safety protocols when handling hazardous materials
- Operated laboratory equipment such as centrifuges, microscope, semi analyzers and automated analyzers.
- Manually examined cells which were stained with dye to locate abnormalities
MEDICAL LABORATORY TECHNICIAN
Rhythm Neuropsychiatry Hospital
kathmandu
01.2020 - 12.2020
- Maintained a healthy work environment in the lab by following safety protocols
- Conducted drug toxicology screening tests from urine samples
- Conducted and analyzed routine blood tests and body fluids
- Collected blood sample of patient from OPD, wards and cabin
- Operated laboratory equipment such as centrifuge, microscope, and semi automated analyzers
- Analyzed results of tests and experiments to ensure quality results
PAID INTERN
Nepal National Hospital
kathmandu
06.2018 - 03.2019
- Gained experience, exposure and knowledge of career-specific procedures and systems
- Demonstrated ability to take initiative and work independently on assigned projects
- Developed strong organizational and time management skills by completing multiple tasks simultaneously
RETAIL SALES ASSISTANT
Jai Nepal Autoparts
kathmandu
01.2015 - 07.2015
- Greeted customers warmly and engaged in conversation to assess needs
- Assisted in store merchandising, stocking shelves and setting up displays
- Arranged store products on shelves and promotional displays
- Maintained records related to sales
- Maintained a clean and organized store environment
- Handled cash register operations, including payments, returns, and exchanges
- Cleaned shelves, counters, and tables
Education
Bachelor of Arts (B.A.) - Rural Development and Sociology
Tri-Chandra Multiple Campus
Kathmandu, Nepal01.2020
Proficiency Certificate - Medical Laboratory Technology
National Multiple College
Lalitpur, Nepal01.2018
High School Diploma -
Oxbridge International secondary school
Lalitpur, Nepal01.2016
Skills
- Customer Service
- Excellent Communication
- Reliability
- Active Listening
- Adaptability
- Task Prioritization
- Problem-Solving
- Cash Handling
- POS System Operation
- Adherence to Store Policies
- Product Display
- Teamwork and Collaboration
- Honest and Dependable
Languages
Nepali Native, Hindi Advanced, English Fluent
Certification
Certified Lab Technician from Nepal Health Professional Council with Registration no B-6905 MLT
Certificate To Roll Fingerprints by Department of Justice.
Timeline
Center Associate
The UPS Store
08.2024 - Current
MEDICAL LABORATORY TECHNICIAN
Rhythm Neuropsychiatry Hospital
01.2020 - 12.2020
MEDICAL LABORATORY TECHNICIAN
Nepal National Hospital
06.2018 - 08.2023
PAID INTERN
Nepal National Hospital
06.2018 - 03.2019
RETAIL SALES ASSISTANT
Jai Nepal Autoparts
01.2015 - 07.2015
Bachelor of Arts (B.A.) - Rural Development and Sociology
Tri-Chandra Multiple Campus
Proficiency Certificate - Medical Laboratory Technology
National Multiple College
High School Diploma -
Oxbridge International secondary school