Kalie Nowlin
Four Seasons Garden And Landscaping
Victoria,TX
6
years of professional experience
Experienced center associate equipped to excel in this role. Skilled in customer service, administrative tasks, and operational support with a strong focus on team collaboration and achieving results. Adept at handling changing needs with flexibility and reliability, ensuring seamless workflow and client satisfaction. Known for effective communication, organization, and problem-solving abilities.
Work History
Center Associate
1 Year 5 Months- Maintained plant health through regular watering, pruning, and disease management practices.
- Conducted regular maintenance tasks, including pruning, mulching, and fertilizing plants for optimal growth.
- Maintained grounds by trimming, weeding, and general clean-up.
- Worked outdoors in all weather conditions to care for plants and serve customers.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Ensured correct distribution of products after unloading.
Billing Specialist
2 Years- Monitored accounts receivable activity, ensuring timely payment of invoices and maintaining cash flow.
- Resolved discrepancies between customer remittances and invoices, enhancing billing accuracy and customer satisfaction.
- Investigated incorrect billings and processed refunds.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Managed numerous client accounts, tracking and collecting outstanding payments to minimize overdue accounts.
- Managed numerous client accounts to track and collect money owed.
- Collected, posted and managed account payments.
Customer Service Representative
1 Year 6 Months- Answered incoming calls and emails, providing frontline customer support or assistance with their account/subscription.
- Guided customers in subscription selection and provided billing and technical support.
- Performed tasks such as filing paperwork, updating databases and generating reports. (End of day reports and route reports).
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Escalated customer concerns and issues to supervisors for prompt resolution.
- Maintained detailed records of customer interactions, transactions and comments/notes for future reference.
- Collected deposits or payments and arranged for billing.
- Processed deposits and payments while coordinating billing arrangements.
- Performed tasks such as filing paperwork, updating databases and generating reports. ( end of day reports and route reports)
Education
High School Diploma
Skills
Invoice Processing
Payment posting
Billing dispute resolution
Invoice Generation
Audit Procedures
Customer Engagement
Customer Service
Account updating
Horticultural knowledge
Landscape planning
Plant maintenance
Sales support
Grounds maintenance
Propagation techniques
Equipment handling
Inventory management
Irrigation management
Display setup
Education and Training
other
Timeline
Center Associate
Four Seasons Garden And Landscaping
04.2025 - CurrentRead More
Billing Specialist
TISD inc
07.2022 - 07.2024Read More
Customer Service Representative
The Victoria Advocate
01.2021 - 07.2022Read More
Victoria West High School
High School Diploma
Read More