ELLEN FEINGOLD-ALBERS
Liverpool,NY
Summary
Detail-oriented Customer Service and Shipping Specialist with extensive experience in managing customer shipments, processing returns, and optimizing service options. Skilled in package tracking, issue resolution, and print production within fast-paced retail settings, delivering efficient solutions and enhancing customer satisfaction.
Overview
24
24
years of professional experience
Work History
CENTER ASSOCIATE
The UPS Store
Liverpool, USA
06.2024 - Current
- Processed customer shipments by receiving, packaging, and preparing packages for on-time delivery, ensuring customer satisfaction.
- Assisted customers with Amazon returns, shipping options, packaging needs, and service solutions to enhance overall customer satisfaction.
- Operated point-of-sale systems and various store equipment to facilitate transactions and improve customer service.
- Resolved package inquiries and shipment-related concerns to enhance customer experience.
- Maintained fully stocked shelves to support customer demand and promote an organized store presentation., support merchandising, and maintain a clean, organized, customer-ready environment.
GRAPHIC DESIGNER AND PRINT PRODUCTION SPECIALIST
Minuteman Press
Liverpool, USA
03.2023 - 10.2023
- Served as primary graphic designer for print design, layout, and production, ensuring cohesive visual identity across all materials.
- Designed and produced a variety of visual assets, including logos, marketing materials, signage, and promotional items, enhancing brand visibility.
- Calibrated and maintained Xerox Versant 280 Digital Press, optimizing print quality and consistency.
- Operated post-production and finishing equipment, including cutters, printers, folders, and punch equipment.
- Checked accuracy and quality of completed work against customer specifications, ensuring high standards before final production.
LEAD GRAPHIC DESIGNER AND TEAM LEAD
The UPS Store
Liverpool, USA
08.2017 - 03.2023
- Oversaw daily operations in high-volume pack and ship retail environment to ensure seamless service delivery.
- Managed daily operations in a busy pack and ship retail environment.
- Managed daily operations in busy pack and ship retail environment, enhancing service efficiency and customer experience.
- Guided customers through shipping options, product information, and issue resolution to enhance satisfaction.
- Performed package tracking and tracing for missing items and communicated with customers about shipment concerns.
SALES ASSOCIATE
Pet Supermarket
Liverpool, USA
01.2013 - 01.2016
- Identified customer needs and provided tailored product information to enhance shopping experience.
- Facilitated customer enrollment in cash-savings program, enhancing customer satisfaction and participation rates.
- Created product displays and endcaps, boosting merchandise visibility and driving customer engagement.
- Stocked and rotated merchandise, ensuring product quality and optimizing store layout for better customer access.
Certified Medical Assistant
UF Health Jacksonville
Jacksonville, Florida
06.2008 - 07.2013
- Collected specimens, operated laboratory equipment, and followed physician-directed care procedures.-
- Documented patient interactions accurately in electronic medical records.
- Assisted healthcare providers during patient examinations and procedures.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Managed patient records with electronic health record systems to maintain documentation standards.
- Relayed patient messages to physicians about concerns, updates, and prescription refills to ensure coordinated treatment.
- Set up treatment rooms by cleaning and restocking necessary supplies before patient appointments.
- Communicated with pharmacies to submit medication orders for patients. to submit and refill patients' prescriptions.
GRAPHIC DESIGNER
Donnick Label Systems
Liverpool, USA
01.2003 - 01.2007
- Designed artwork plates and production-ready materials for flexographic printing, ensuring adherence to production standards and enhancing print quality.
- Developed product labels and marketing materials with multilingual nutritional information, improving customer accessibility and engagement.
- Consulted with customers to assess and address design needs for products, labels, packaging, and promotional materials, leading to tailored solutions.
Education
Certificate - Community Health
Monroe Community College
Rochester, NY09-2026
Certificate - Medical Assisting
Sanford-Brown Institute
Jacksonville , FLBachelor of Arts - Graphic Design
Flagler College
Saint Augustine, FLSkills
- Graphic design
- Customer service
- Medical assisting
- Print production
- Package processing
- Point-of-sale operations
- Shipping solutions
Timeline
CENTER ASSOCIATE
The UPS Store
06.2024 - Current
GRAPHIC DESIGNER AND PRINT PRODUCTION SPECIALIST
Minuteman Press
03.2023 - 10.2023
LEAD GRAPHIC DESIGNER AND TEAM LEAD
The UPS Store
08.2017 - 03.2023
SALES ASSOCIATE
Pet Supermarket
01.2013 - 01.2016
Certified Medical Assistant
UF Health Jacksonville
06.2008 - 07.2013
GRAPHIC DESIGNER
Donnick Label Systems
01.2003 - 01.2007
Certificate - Community Health
Monroe Community College
Certificate - Medical Assisting
Sanford-Brown Institute
Bachelor of Arts - Graphic Design
Flagler College