Stark Smith
Orem
Summary
Results-focused professional with over 15 years of proven success in customer service, support, management, information technology, sales, marketing, and graphic design. Demonstrated expertise in delivering exceptional customer service and support, driving revenue growth through effective sales and marketing strategies, and leveraging technical skills to optimize IT operations. Adept at managing cross-functional teams, developing and implementing innovative solutions, and consistently exceeding performance targets. Committed to delivering excellence in every aspect of work and contributing to the success of the organization.
Overview
13
13
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
02.2024 - 09.2024
- Managed overall store condition and ongoing improvements.
- Facilitated the integration of new hires through thorough training programs.
- Managed staff logistics, resolved client issues and upheld cleanliness standards consistently.
- Ensured availability of essential materials to maintain smooth operations.
Restaurant General Manager
Popeye's Louisiana Kitchen
09.2022 - 02.2024
- Maintained superior standards and upkeep of store operations.
- Ensured store cleanliness and maintained operational order.
- Provide support for a team of 20 employees, and solely responsible for all hiring of new staff
- Maintain accurate records to support inventory management.
IT Manager & Social Media Manager
Premier Restoration and Construction Services
06.2011 - 12.2023
- Developed effective communication channels with team members to swiftly tackle challenges.
- Performed regular troubleshooting, installation, and repair of all active systems.
- Supported multiple operating systems including Windows, Mac, and iOS.
- Upgraded existing infrastructure to support business growth.
- Managed Social Media initiatives and developed promotional content.
Team Lead
Musician's Friend
11.2017 - 03.2019
- Supervised a group of 15 chat agents.
- Educated agents on updates to product and service features.
- Responded to questions through company's chat feature.
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Answered questions and informed customers of current sales and promotions
Education
BA - Graphic And Digital Design
Florida State University
Tallahassee, FLSkills
- Management
- Teamwork
- Leadership
- Graphic Design
- Marketing
- Integrity
- Windows
- Mac
- IOS support
- Customer Service
- Personal Skills
- Live Chat
- Android
- Typography
- Mac OS
- Computer Networking
- Adobe Creative Suite
- Graphic design
- Adobe Dreamweaver
- Sales
- Social media management
- Operating systems
- Desktop support
- Software troubleshooting
- Computer hardware
- Technical support
- Help desk
- IT
- IT management
- Computer science
- B2B sales
- Recruiting
- Power BI
- Salesforce
- Presentation skills
- Human resources
- Workday
- Google Docs
- Typing
- Communication skills
Timeline
Service Center Manager
Valvoline Instant Oil Change
02.2024 - 09.2024
Restaurant General Manager
Popeye's Louisiana Kitchen
09.2022 - 02.2024
Team Lead
Musician's Friend
11.2017 - 03.2019
IT Manager & Social Media Manager
Premier Restoration and Construction Services
06.2011 - 12.2023
BA - Graphic And Digital Design
Florida State University
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