Denise Raynor
Four Oaks,NC
Summary
Proven expertise in logistical planning and customer service, honed at Beacon Roofing Supply and Baker Roofing Company. Excelled in enhancing supply chain efficiency and resolving complex customer issues, demonstrating exceptional problem-solving abilities and organizational skills. Achieved significant improvements in inventory management and customer satisfaction, showcasing a reliable and results-oriented approach.
Overview
22
22
years of professional experience
Work History
Commercial Sales Center Associate
Beacon Roofing Supply
Garner, NC
08.2018 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Answered customer inquiries regarding account balances, transactions and fees.
- Performed scheduled inventory counts and supply audits.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Performed inventory cycle counting and identified discrepancies.
Purchasing Coordinator
Baker Roofing Company
Raleigh, NC
04.2013 - 08.2018
- Developed and implemented policies and procedures for the purchasing department.
- Conducted regular meetings with department heads regarding purchasing needs.
- Processed purchase orders, verified accuracy, tracked deliveries, and resolved discrepancies.
- Located and vetted vendors, established good relationships and negotiated contracts.
- Developed and maintained relationships with suppliers to ensure reliable supply chains.
- Negotiated prices and contracts with suppliers for materials and services.
- Updated and maintained purchasing records and reports.
- Reviewed purchase orders and invoices for accuracy.
Repair Manager
Baker Roofing Company
Raleigh, NC
07.2003 - 04.2013
- Communicated regularly with clients regarding the status of their repairs and provided feedback as needed.
- Performed administrative tasks such as creating purchase orders, generating invoices, maintaining records.
- Monitored inventory and ordered needed supplies to meet demand for repairs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
South Johnston High School
Four Oaks, NC06-1991
Skills
- Scheduling appointments
- Document preparation
- Policy enforcement
- Scheduling coordination
- Data entry proficiency
- Mail handling
- Organizational skills
- Customer service
- Product ordering
- Billing processing
- Problem-solving abilities
- Invoice processing
- Reliability
- Time management abilities
- Telephone and email etiquette
- Materials distribution
- Logistical planning
- Excel spreadsheets
- Mincron
- Quoteworks
- Medius
- Celonis
- Salesforce
Affiliations
- Sunday School Teacher
- Grandchildren
- Civitan Club Member
- WMU Member
References
References available upon request.
Timeline
Commercial Sales Center Associate
Beacon Roofing Supply
08.2018 - Current
Purchasing Coordinator
Baker Roofing Company
04.2013 - 08.2018
Repair Manager
Baker Roofing Company
07.2003 - 04.2013
High School Diploma -
South Johnston High School
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