Elisa Roberts
Washington,DC
Summary
Customer service professional with years of experience in providing excellent customer service and solving problems in fast-paced environments. Highly skilled in handling cash and transactions accurately, and learning new processes quickly. With a focus on detail, efficiency, and being punctual, ready to bring these transferable skills to a bank teller position. Committed to providing a great customer experience in every interaction."
Overview
5
5
years of professional experience
Work History
Center Associate
The UPS Store Inc.
Washington, DC
07.2022 - Current
- Managed customer queries, ensuring a responsive and satisfying service experience
- Handled cash transactions efficiently and accurately
- Employed problem-solving skills to resolve customer issues
- Sorted and handled shipments using POS system.
Security Specialist Officer
Allied Universal Security Services
Crystal City, VA
12.2021 - 07.2022
- Oversaw the security operations, maintaining a safe and secure environment
- Interacted with visitors, prioritizing customer service
- Handled emergency situations calmly and effectively
- Communicated effectively with the security team and stakeholders.
Retail Sales Associate
Washington Nationals Baseball Stadium
03.2019 - 07.2022
- Provided superior customer service, enhancing customer engagement and satisfaction
- Utilized POS systems for transactions and inventory management
- Used sales strategies effectively for upselling and cross-selling
- Ensured proper handling and accounting of cash.
Education
Certification - Information Technology
DC Infrastructure Academy
Washington, DC08-2023
Bachelor of Science in Psychology -
Bowie State University
12.2021
High School Diploma -
Benjamin Banneker Academic High School
06.2017
Skills
- Customer Service & Communication
- Proficient in Microsoft Office Suite
- POS Systems & Shipment Sorting
- Money Management
- Stress Tolerance
- Transaction Processing
- Upselling Skills
- Money Handling
References
References available upon request.
Timeline
Center Associate
The UPS Store Inc.
07.2022 - Current
Security Specialist Officer
Allied Universal Security Services
12.2021 - 07.2022
Retail Sales Associate
Washington Nationals Baseball Stadium
03.2019 - 07.2022
Certification - Information Technology
DC Infrastructure Academy
Bachelor of Science in Psychology -
Bowie State University
High School Diploma -
Benjamin Banneker Academic High School
Similar Profiles
Darren SuguitanDarren Suguitan
Center Assistant Manager at The UPS Store Inc.Center Assistant Manager at The UPS Store Inc.
Nour AbdelazizNour Abdelaziz
Software Developer at The UPS Store Inc.Software Developer at The UPS Store Inc.
Angie BeiswangerAngie Beiswanger
Retail Expert (Manager) at The UPS Store Inc.Retail Expert (Manager) at The UPS Store Inc.