ANJURETHA GIVENS
Olive Branch,MS
Summary
Highly knowledgeable polysomnographic technician intern with practical experience in a sleep lab environment. Skilled in assessment, counseling, and consulting for sleeping disorders. Proficient in conducting sleep disorder testing, performing lab work, and accurately documenting results. Adept at administering treatment to patients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cosmetologist/Small Business Owner
AngieStylez
11.2016 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Warehouse Shipping Receiver
Target Warehouse
11.2016 - 04.2018
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitors and oversees incoming receiving activities to verify items are received complete, accurate, and on time while complying with customer and company policies
- Maintained a clean and organized warehouse environment, ensuring efficient operations and minimizing safety hazards.
- Ensured compliance with OSHA regulations through regular safety training sessions for all staff members.
- Streamlined the shipping process by implementing an efficient inventory management system.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Customer Service Representative
Chase Bank
09.2015 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sleep Tech Trainee
Alpha Sleep Labs
07.2011 - 09.2015
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Provided exceptional patient care throughout all stages of the diagnostic process, ensuring a positive experience for each individual.
- Maintained a clean and safe sleep lab environment, adhering to strict infection control protocols for optimal patient care.
- Maintained strict confidentiality of patient information, ensuring compliance with HIPAA regulations and safeguarding sensitive medical data.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
Sleep Technician Intern/Trainee
Comfort Solutions
11.2010 - 07.2011
- Assisted patients with check in and with filling out medical history form and Epworth Quiz
- Verified patient identity, collected identification and obtained consent for sleep study procedure
- Explained the procedure and oriented the patient for ordered testing
- Performed diagnostic testing and PAP therapy under the supervision of RPSGT
- Enhanced diagnostic accuracy through meticulous data collection and analysis of sleep studies.
- Streamlined workflow processes, enhancing overall efficiency within the sleep lab team.
- Maintained a clean and safe sleep lab environment, adhering to strict infection control protocols for optimal patient care.
- Maintained strict confidentiality of patient information, ensuring compliance with HIPAA regulations and safeguarding sensitive medical data.
- Coordinated scheduling for both overnight and daytime sleep studies, maximizing resources while minimizing wait times for patients seeking appointments.
- Optimized study results by troubleshooting technical issues with polysomnography equipment as needed.
- Educated patients on various treatment options, providing them with the necessary information to make informed decisions about their care.
Education
No Degree - Polysomnography
Concorde Career College
Memphis, TN11.2024
Diploma -
HAYWOOD HIGHSCHOOL
Brownsville, TN05.2000
Skills
Oxygen Therapy Administration
HIPAA Compliance
Organizational abilities
Infection control protocols
Clinical Documentation Accuracy
Polysomnography expertise
Sleep disorder knowledge
Pediatric sleep study experience
Medical Equipment Operation
Attention to Detail
Certified in CPR/AED
Sterilization techniques
Certification
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
Timeline
Cosmetologist/Small Business Owner
AngieStylez
11.2016 - Current
Warehouse Shipping Receiver
Target Warehouse
11.2016 - 04.2018
Customer Service Representative
Chase Bank
09.2015 - 10.2016
Sleep Tech Trainee
Alpha Sleep Labs
07.2011 - 09.2015
Sleep Technician Intern/Trainee
Comfort Solutions
11.2010 - 07.2011
No Degree - Polysomnography
Concorde Career College
Diploma -
HAYWOOD HIGHSCHOOL