Anju Susan Mathew
Cary,NC
Summary
- Excellent Communication, analytical, Interpersonal and Leadership skills, Self-motivated, quick learner, good team player and ability to work individually with strong desire to achieve quality results.
- Acquired skills in threat analysis, vulnerability assessment, and risk management.
- Demonstrated understanding of security protocols and best practices.
- Completed relevant certifications like Certified in Cybersecurity by ISC2
- Completed Coursework Training for Comptia Security+ Certification
- Ensured in maintaining relevant knowledge regarding latest cybersecurity Trends and Threats through continuous self learning.
- Attended multiple workshop programs and thereby obtained hands on practice in using Wireshark for network traffic analysis and packet capturing.
- Proficient in handling high net worth customers to provide positive customer experience for their banking requirements.
- Expertise to promote state of the art Banking products & services to the customers enabling them to enhance their financial portfolios.
- Actively managing and brining resolution to customer problems and challenges pertaining to the day-to-day banking activities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Associate
State Bank of India, SBI Chennai
07.2018 - 06.2022
- Resolving Customer problems and issues pertaining to the daily bank activities
- Verifying and validating Personal and financial information of the customers requesting for personal/educational/housing loans.
- Personally opened 5 new savings bank accounts on an average per day along with other banking products such as government scheme accounts, fixed deposit accounts resulting an increase in profits of net turnover.
- Responsible for outward clearing cheques by validating the signature and ensuring proper transfer of money for customers.
- Responsible for maintaining customer and transaction records, cash management, verifying financial information with utmost efficiency.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Promoting latest Banking products & services to the customers enabling them to enhance their financial portfolios.
Junior Associate
State Bank of India, SBI Mumbai
12.2016 - 07.2018
- Assisting high net worth customers to provide positive customer experience for their banking requirements.
- Maintaining important records and reports to ensure the bank branch remains efficient.
- Validating the comprehensive list of small & medium enterprises (SME) documents in-depth ensuring proper loan processing for SME.
Education
Bachelor of Science - Information Technology
St Francis Institute Of Technology
05-2015
Skills
- Building Process/procedure documents
- Network Traffic Analysis and Packet Capturing
- Implementing Service Improvement
- Establishing Strong Customer Relationship
- Due-Diligence and Due-Care
- Teamwork and Collaboration
Certification
- Certified in Cybersecurity by ISC2
Timeline
Customer Associate
State Bank of India, SBI Chennai
07.2018 - 06.2022
Junior Associate
State Bank of India, SBI Mumbai
12.2016 - 07.2018
Bachelor of Science - Information Technology
St Francis Institute Of Technology
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