April McNeal
Ravenna,OH
Summary
Candidate is a career shifter with extensive competencies in multiple medical disciplines, including long term care, medical records and pharmacy. All additional strategic skills upgrades are planned to occur while simultaneously spearheading a team approach to caring for an ailing parent.
Overview
21
21
years of professional experience
Work History
Customer Associate
Walmart
06.2022 - 07.2023
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Processed purchases and handled payment transactions using POS system.
Production Assistant
NOVO Paris Healthcare Linen
01.2021 - 12.2021
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Supported current production needs by moving items between equipment, conveyors, and staging areas
- One of many key players in the systematic fulfillment of bulk hospital laundry orders exceeding 250,000 lbs per week.
Pharmacy Technician
CVS Pharmacy
05.2002 - 12.2002
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Educational Assistant, Intermittent Service Dates
Akron Public Schools-Office Of Career Education
08.2003 - 05.2012
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Executed specific crisis intervention techniques to avert large and small scale poor outcomes
Education
Bachelor of Science - Journalism
- Professional Development coursework: Medical terminology
- Anatomy and Physiology
- Abnormal Psychology
No Degree - Certificate, Pharmacy Tech Program Completion
05.2002
Skills
- High-Volume Environments
- Understanding Customer Needs
- Customer Data Confidentiality
- Operational Efficiency
- Process Transactions
- Customer Care
- Customer Relationship Management
- POS Inventory System Operation
- Customer Feedback
- Sales and Upselling
- Handling Service Calls
- Customer Transactions
- HIPAA Guidelines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Associate - Walmart
06.2022 - 07.2023
Production Assistant - NOVO Paris Healthcare Linen
01.2021 - 12.2021
Educational Assistant, Intermittent Service Dates - Akron Public Schools-Office Of Career Education
08.2003 - 05.2012
Pharmacy Technician - CVS Pharmacy
05.2002 - 12.2002
Kent State University - Bachelor of Science, Journalism
Portage Lakes Career Center - No Degree, Certificate, Pharmacy Tech Program Completion