April McNeal
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations.
Overview
6
6
years of professional experience
Work History
Customer Associate
Walmart
2022.06 - 2023.07
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Processed purchases and handled payment transactions using POS system.
Production Assistant
NOVO Paris Healthcare Linen
2021.01 - 2022.12
- Worked in teams to fulfill bulk orders for multiple hospitals systems in the area during the pandemic, routinely playing a key role in finishing 250,000 lbs. weekly.
Home Health Aide
Anna's Home Health
2017.02 - 2019.04
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions. Assisted clients with personal care tasks to avoid institutionalization.
Education
Bachelor of Science - Journalism
Kent State University
Kent, OhioSkills
- Client Inquiries
- Customer Care
- Information Updates
- High-Volume Environments
Timeline
Customer Associate
Walmart
2022.06 - 2023.07
Production Assistant
NOVO Paris Healthcare Linen
2021.01 - 2022.12
Home Health Aide
Anna's Home Health
2017.02 - 2019.04
Bachelor of Science - Journalism
Kent State University