Ankha Sakhmt
Atlanta,GA
Summary
Seasoned and successful customer service professional pursuing a new compatible vocation. Equipped with attentiveness, dependability, diligence, professional decorum, optimism and professional ambitiousness to become as professionally successful as possible. Excited for new customer oriented professional opportunities. Looking forward to learning more about a new company and assured that more than four years of customer support excellence can be transformed into even more amplified abilities that can be of unique value to a new company.
Overview
9
9
years of professional experience
Work History
Customer Support Administrative Secretary
The Coca Cola Company
Atlanta, GA
12.2019 - Current
- Assisted with Human Resources documentation and employee affairs.
- Collected employee data and typed employee data reports.
- Provided solutions to improve customer support policies and procedure.
- Helped Increase customer satisfaction surveys from 39% to 83%.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Security Customer Service Admin
Whitestone
Los Angeles, CA
01.2019 - 01.2021
- Oversaw daily onsite operations, verifying visitors
- Maintained record of inbound & outbound employees & scheduled drivers daily
- Created work-schedules for employees, write & review incident reports, data entry
- Assisted in controlling budgets for security operations & monitor expenses
- Developing & implementing security policies, protocols & procedures; performing general building inspections.
Retail Sales Consultant/Customer Service Representative
Dillards Inc
Atlanta, GA
01.2017 - 01.2019
- Took inbound & outbound calls
- Built & retained relationships with repeat clientele
- Created & canceled customer accounts
- Determined charges for service requested
- Collected deposits & payments
- Over-achieved weekly & monthly sales quotas
- 1-10% commission on designer bags
- Persuaded customers to pay their outstanding debts
- Deleted records of deceased customers
- Registered new store credit card & billing accounts.
Administrative Assistant
Halal Guys
Atlanta, GA
01.2017 - 01.2017
- Onboarding new hires
- Arranged conference calls
- Scheduled & attended meetings to record minutes, data entry
- Greeted visitors & determined whether they should be given access to specific individuals
- Ordered supplies
- Maintain records for management database systems.
Call Center Representative
ATL 311
Atlanta, Ga
01.2015 - 01.2017
- Recorded calls and transactions of inbound & outbound calls
- Processed non-emergency phone calls
- Received telephone calls & provided callers with information about public & private service agencies
- Exercised knowledge of Company Government & related organizations’ missions, operating procedures, & points of contact.
- Improved call response times by 20 minutes faster.
Skills
- Skills Proficient in:
- Data entry, Microsoft suite, Adobe suite, Excel, PowerPoint;
- Call center accuracy, able to work outside of normal operating hours,
- Experienced in: Avaya, Research, travel arrangements, Coordinating
- Conference calls, calendar management, Proficient with Microsoft Teams
- And remote tools like Zoom, Google and Slack, organization &
- Prioritization, Time Management, Google Workspace proficient,
- Prepared invoices, purchase orders, expense reports, check requests,
- Transcriber
Timeline
Customer Support Administrative Secretary
The Coca Cola Company
12.2019 - Current
Security Customer Service Admin
Whitestone
01.2019 - 01.2021
Retail Sales Consultant/Customer Service Representative
Dillards Inc
01.2017 - 01.2019
Administrative Assistant
Halal Guys
01.2017 - 01.2017
Call Center Representative
ATL 311
01.2015 - 01.2017
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