Edrianna Williams
Atlanta,GA
Summary
Dynamic professional with a proven track record at The Coca Cola Company, excelling in customer engagement and team leadership. Expert in problem-solving and relationship building, I've significantly enhanced customer experience and fostered a competitive spirit in educational settings. Licensed Real Estate Agent with a flair for creating supportive and engaging environments, achieving remarkable improvements in student and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Engagement Associate
The Coca Cola Company
03.2014 - 10.2018
- Enhanced
- Handled high volume of engagements and fast pace of cloud computing market.
- Complied with corporate policies and promoted and followed company initiatives.
- Collaborated with cross-functional teams to gather feedback and improve overall customer experience throughout various touchpoints.
- Developed effective training materials to onboard new team members quickly, ensuring consistent service quality across the department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cheer & Dance Coach
YMCA Of Dougherty County
05.2013 - 08.2013
- Organized successful dance competitions, fostering a competitive spirit among students.
- Conducted regular progress evaluations, ensuring continuous improvement and goal achievement.
- Developed diverse choreographies for various age groups, resulting in engaging performances.
- Extended support in administrative tasks such as registration, documentation, and parent communication to ensure efficient operations at the summer camp.
- Managed logistics of daily camp operations such as attendance tracking, meal coordination, and equipment inventory to maintain smooth routines.
City Resource Specialist
City Of East Point
10.2023 - 02.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Recommends and supports the City’s policies and procedures.
- Operates credit card machine, registers/cash-drawers, computer and telecommunication equipment; performs related routine clerical work; refers technical operation problems to appropriate personnel.
- Performs follow-up on a variety of requests for information or public complaints; provides information of City operations; refers inquiries to other sources as required;
Assistant Teacher for STEM Summer Program
Albany State University
05.2012 - 08.2012
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Planned routines for recitals and performances.
Youth Development Specialist
Boys And Girl Of Mitchell County
06.2009 - 08.2011
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead staff.
- Fostered a safe and inclusive atmosphere by promptly addressing incidents of bullying or other inappropriate behavior.
- Played games, worked on puzzles, and read books to young children.
- Improved communication skills of youth members through public speaking exercises and team-building activities.
- Enhanced youth engagement by implementing interactive activities and group projects.
Education
International School of Massage Therapy
Sandy Springs, GA10.2021
Bachelor of Science - Business Management
Albany State University
Albany, GA05.2015
Skills
- Problem-solving abilities
- Classroom Management
- Student Engagement
- Behavior Management
- Lesson Planning
- Team Leadership
- Project planning and development
- Relationship Building
Certification
- Licensed Real Estate Agent, 2017
- Certified Massage Therapy, 2021
Timeline
City Resource Specialist
City Of East Point
10.2023 - 02.2024
Customer Engagement Associate
The Coca Cola Company
03.2014 - 10.2018
Cheer & Dance Coach
YMCA Of Dougherty County
05.2013 - 08.2013
Assistant Teacher for STEM Summer Program
Albany State University
05.2012 - 08.2012
Youth Development Specialist
Boys And Girl Of Mitchell County
06.2009 - 08.2011
International School of Massage Therapy
Bachelor of Science - Business Management
Albany State University
- Licensed Real Estate Agent, 2017
- Certified Massage Therapy, 2021
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