Ankit Kapoor
Redmond,India
Summary
Professional Summary
Customer-focused Product & Solutions leader with 17 years of experience across Business Consulting, Product Consulting, Customer Success, Professional Services, Product Enablement, and Business Development. Currently Senior Manager, Icertis Academy, driving Sales Enablement, Customer Engagement, Product Adoption, and Training.
Strong expertise in Customer Discovery, Solution Articulation, Product Demonstrations, Consultative Engagement, and Value Realization, with proven ability to connect customer needs, product capabilities, and business value. Trusted partner for Sales, Product, Customer Success, and Professional Services in driving customer outcomes and business growth.
Seeking to leverage this experience in a Solutions Advisory role to help customers solve complex business challenges and realize value through Icertis solutions.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Senior Manager, Product Enablement
Icertis
Bellevue, WA
01.2018 - Current
Key Achievements & Business Impact
Senior Manager – Product Enablement (06/2024 – Present)
Senior Manager – Customer & Professional Services (07/2023 – 05/2024)
Manager – Customer & Professional Services (07/2021 – 06/2023)
Associate Manager – Customer Success (01/2020 – 07/2021)
Lead Functional Consultant (09/2019 – 01/2020)
Lead Technical Consultant (07/2019 – 09/2019)
Senior Technical Consultant (01/2018 – 07/2019)
Revenue & Business Growth
- Generated $1M+ in Academy revenue by aligning core product capabilities with customer goals and business outcomes.
- Managed 28+ Admin Services accounts representing $2.87M+ ARR, maintaining 0% churn.
Product Enablement & Customer Adoption
- Delivered 400+ knowledge-sharing sessions to enhance self-sufficiency and accelerate product adoption.
- Enabled 350+ enterprise customers, achieving a 98.5% first-attempt certification success rate.
- Hosted 108 Office Hours sessions, directly engaging 137 customers and partners to resolve product challenges.
- Led 40+ Spotlight sessions showcasing product best practices and customer success strategies.
Leadership & Engagement
- Led a 24-member team (direct and shared resources), achieving a 96.3% Customer Satisfaction (CSAT) score.
- Spearheaded 2 customer connect events for 210+ participants, driving engagement and shaping future product initiatives.
Consultant Specialist / Team Lead
FIS (former SunGard Solutions India) Pvt. Ltd.
Pune, India
01.2014 - 01.2018
- Upgraded and implemented production hypercare for energy clients including E-On in Coventry, DNB in Norway, Eneco in the Netherlands, Shell, and Delta in the UK while managing 14+ projects and leading a team of 5 members.
Software Engineer
HSBC Software Development India PVt. Ltd.
Pune, India
03.2011 - 01.2014
- Developed SQL and PL-SQL scripts for effective data management, supported batch monitoring using Control-M, and implemented Windows scripting for client HSBC France.
Software Engineer - Trainee Consultant
Amazon.com
Hyderabad, India
03.2010 - 02.2011
- Stopped fraudulent activities on the amazon.com platform as part of the Transaction Risk Management System (TRMS) team.
Software Engineer
Envisage Infotect Pvt. Ltd
Hyderabad, India
07.2009 - 02.2010
- Pl-SQL Developer for Envisage Academics Management Systems (EAMS) provided academic productivity software to colleges, universities and health professional schools.
Education
Bachelor of Technology - Electronics And Communications Engineering
Maharana Pratap Engineering College
07-2009
Skills
- Product Consulting
- Customer Discovery
- Solution Articulation
- Product Demonstrations
Certification
ICIP
ICIFP
ICI AIML Practitioner
ICI Administrator
ICI Project Manager
ICI Sourcing Consultant
ITIL Foundation V3. License 5415710.20422898
ITIL Service Operations. License 5415710.20442686
ITIL Service Strategy. License 5415710.20569885
FimTech Pro Certified: SunGard - 0124950
BFD - Banking for Developers. HSBC - GLT11450
Awards
- Icertis Academy: "Above and Beyond" and "Customer Kudos"
- CPS RnR - Best Admin Services Manager 4 times (Apr'22, Oct'22, Dec'22, Mar'23)
- Spot Award winner Q4-2019, Q3-2020, Q1-2022
- Special Award for the outstanding contributions to Admin Services (Highest Upsell and Renewals) Q4-20
- FORTE Award winner Q2-2019, Q1-2020, Q4-2021, Q1-22
Personal Information
Title: Senior Manager, Product Enablement
Timeline
Senior Manager, Product Enablement
Icertis
01.2018 - Current
Consultant Specialist / Team Lead
FIS (former SunGard Solutions India) Pvt. Ltd.
01.2014 - 01.2018
Software Engineer
HSBC Software Development India PVt. Ltd.
03.2011 - 01.2014
Software Engineer - Trainee Consultant
Amazon.com
03.2010 - 02.2011
Software Engineer
Envisage Infotect Pvt. Ltd
07.2009 - 02.2010
Bachelor of Technology - Electronics And Communications Engineering
Maharana Pratap Engineering College