Niloofar Yousefian

• Designed and consulted on digital products, including websites and applications by analyzing user needs and creating intuitive user friendly experiences.
• Consulted on digital products, gathered requirements, created product concepts, trained customers and teams, and enhanced usability and customer satisfaction.
• Advised clients on best practices for effective implementation of new product solutions, leading to smoother transitions.
• Communicate product updates and new features to clients and internal teams.
• Conduct training sessions for customers and internal staff on product usage.
• Provided training and guidance to customers,users and team members.
  Develop clear training materials, explain complex concepts in an easy-to-understand way and support users in adopting new tools and processes.
• Provided training and guidance to customers,users and team members.Develop clear training materials, explain complex concepts in an easy-to-understand way and support users in adopting new tools and processes.
• Researched competitor products to identify strengths and weaknesses in offerings.

• Developed software and web-based solutions, provided technical support, and delivered implementation consulting to enhance client experience.
• Developed software solutions for diverse client needs and specifications.
• Collaborated with clients to gather requirements and understand project goals.
• Designed user-friendly interfaces to enhance user experience across applications.

• Design and execute IT projects to improve systems and operations
• Analyzed and documented IT processes, recommending solutions that enhanced automation and efficiency.
• Identified integration opportunities for systems in customer service, logistics management, RMA, and order processing.
• Collaborated with cross-functional teams to deliver operational project support.
• Provide application support required for order management, warehouse, and other system integration.
• Provide orientation and training to end users on system modifications and new functionality.
• The primary point of contact for other departments and the technology team to gather requirements for technical solutions.

Delivering Software as a service (SAAS) collaboration tool to the construction industry. Conducted client design, configuration, implementation, maintenance, and training for BIW SaaS technology. Led training programs for BIW SaaS technology users, enhancing their proficiency and engagement. for BIW SaaS Technology Trained clients and new BIW employees in software usage and best practices. Compiled and designed training presentations, course outlines, facilitator guides, workbooks, assessments, evaluations, and other learning resources to support effective learning. Conduct all Training sessions, Live customer facing calls, demos, and troubleshooting sessions

• Collaborated with cross-functional teams to enhance product features and usability.
• Conducted market research to identify customer needs and trends in technology.
• Developed product documentation and user guides for client reference and training.

•Design,Configure and maintain companies’ websites. •Design, Implement and manage training programs and classes including training materials, teaching guides, tests and job aids to support various training needs of the departments. •Recorded training achievements and issued certificates for yearly performance reviews. •Examine new employee to evaluate for job and if it was required to test their ability with software. •Planning for the instructors and arranging the classrooms for sessions and exams. •Reporting directly to the Director in a weekly & monthly reports procedure. •Liaised between students and Art faculty to enhance education quality and environment. •Formulates and develops plans, procedures, and programs to meet specific training needs. •Conduct E-Book program for the Digital Library of the Academy and maintain the system. •Managing the team member of E-booking project. •Oversaw department training curriculum and procedures, maintaining current materials on websites and initiating updates for improved user engagement. •Arranging the graduation ceremony of the Academy. •Trained employees in specialized software and applications. •Assessed training needs and planned sessions for new staff. •Teaching E-learning ,Real Estate application ,Ms Office & Adobe Photoshop •Resolve software problems of staff in their training period and support. •Records the training achievements and issued the certificates for their yearly performance review. •Training and presenting company’s products as requested from the clients. •Ensuring quality training is being delivered to the entire organization.

• Developed software applications using various programming languages and frameworks.
• Collaborated with clients to gather requirements and define project scopes.
• Created detailed technical documentation for software solutions and user guides.

•Developed engaging websites that adhered to modern design principles, enhancing user experience. •Maintain training requirements for staff. •Administer, Organized and facilitated training sessions for staff development. •Coordinates the logistics involved in delivering training, i. e., scheduling meeting rooms, developing class schedules, identifying instructors and scheduling participants. •Instructed staff on account and loan management applications and Microsoft Office. •Provide comprehensive training in the company. •Troubleshot hardware and software issues, providing effective helpdesk support to minimize downtime. •Maintained training program database, ensuring accurate records of class and trainer information, attendance, evaluations, and budget expenses.

• Developed custom software solutions for diverse client needs and specifications.
• Collaborated with clients to gather requirements and understand project goals.
• Designed and implemented scalable applications using modern programming languages.