Ankita Adhikary
Kolkata,West Bengal
Summary
Accomplished Process and Product Trainer with a proven track record at Teleperformance, enhancing customer satisfaction through innovative training strategies. Expert in curriculum development and instructional design, I significantly improved training engagement and knowledge retention. My dynamic presentation skills, coupled with effective content creation, foster a collaborative learning environment, driving notable achievements in trainee performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process and Product Trainer
Conneqt Business Solutions
08.2024 - Current
- Enhanced training programs by developing tailored content for diverse learner needs.
- Delivered engaging sessions to improve product knowledge among sales teams.
- Improved trainee engagement by incorporating interactive learning techniques.
- Facilitated understanding of complex product features, ensuring effective customer communication.
- Trained new employees to boost confidence and knowledge retention.
- Developed resource materials for promoting self-paced learning and ongoing development.
- Improved instructional methods by leveraging feedback from trainees.
- Monitored outcomes and general level of success of training and reported findings to management.
- Used power point to create dynamic visuals to accompany presentations.
- Boosted trainee retention of soft skills concepts through hands-on learning experiences and group exercises.
Process and Product Trainer
Teleperformance
12.2020 - 05.2024
- Analyzed training effectiveness to refine future programs.
- Enhanced the overall customer experience with in-depth product demonstrations and hands-on sessions, resulting in increased satisfaction scores.
- Promoted collaborative learning environments, encouraging peer support and interaction.
- Implemented gamification elements into training courses that boosted engagement levels while reinforcing key concepts effectively.
- Reduced customer support inquiries by creating detailed FAQs sections as part of the overall training package.
Education
Bachelor of Science -
WBSU
Kolkata01-2020
High School Diploma -
WBSEDCL
Kolkata01-2017
Skills
- Product knowledge
- Training delivery
- Curriculum development
- Instructional design
- Content creation
- Presentation skills
- Training needs assessment
- E-learning development
- Group training
- One-on-one training
- Training documentation
- Onboarding programs
Certification
- Six sigma White belt
- Six sigma Yellow belt
- Six sigma Green belt
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual
Timeline
Process and Product Trainer
Conneqt Business Solutions
08.2024 - Current
Process and Product Trainer
Teleperformance
12.2020 - 05.2024
Bachelor of Science -
WBSU
High School Diploma -
WBSEDCL
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