Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Languages
Timeline
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Ankita Rajeshbhai Vaidya

Ankita Rajeshbhai Vaidya

Minhang District

Summary

Experienced IT support specialist with a proven track record of troubleshooting and resolving advanced technical challenges. Recognized for consistently surpassing performance goals through analytical problem-solving and clear, solution-focused communication. Skilled in coordinating team efforts and streamlining workflows to enhance operational effectiveness. Currently seeking an opportunity to leverage my leadership background in a technical environment to drive service excellence and optimize team productivity.

Overview

15
15
years of professional experience

Work History

Team Lead for Client Microsoft

Shanghai Wicresoft Co. LTD
06.2016 - Current
  • Leveraged expertise in Microsoft 365 to troubleshoot complex technical issues and guide support team.
  • Supervised resolution of escalated technical issues across Microsoft Teams, Outlook Client, and Exchange Online, ensuring timely resolutions.
  • Managed Office suite applications on end-user clients to maintain functionality and user satisfaction.
  • Provided platform-specific troubleshooting for Microsoft 365 across Windows, macOS, iOS, and Android.
  • Interpreted best practices for Exchange Online administration, focusing on policies and mailbox management.
  • Collaborated with cross-functional teams to ensure effective problem-solving and timely delivery of solutions.
  • Developed training sessions for support team members to enhance technical skills in Microsoft 365 services.
  • Monitored team performance, tracked key metrics, and reported insights to management.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Finance Executive

M/s NJ India Invest Pvt. Ltd: Department Finance
05.2014 - 04.2015
  • Identified expense heads and journal voucher entries for all expenses with required details.
  • Conducted weekly audits of travel files to ensure compliance and accuracy.
  • Checked bills and supporting documents for claims to resolve partner queries.
  • Maintained daily accounting records to ensure accurate financial tracking.
  • Prepared bank reconciliation statements to align accounts with bank records.
  • Followed up with PSC for any required clarifications on expenses.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Implemented financial systems that increased efficiency in reporting, budgeting, and analysis tasks.

Cost and Management trainee

M/s Marval Engineering Pvt. Ltd
10.2010 - 11.2013
  • Delivered comprehensive support to service providers and clients, resolving issues related to online billing and account management.
  • Cultivated positive relationships with clients, vendors, and service providers through effective communication and negotiation.
  • Managed import-export operations across multiple units, ensuring adherence to tax benefit schemes and regulatory standards.
  • Handled documentation tasks, including preparation of LC documents, execution of bonds, and customs duty management.
  • Maintained accurate financial records through bookkeeping in SAP, bank reconciliation, and preparation of sales invoices for senior management.
  • Conducted regular audits to ensure compliance with company policies and industry regulations.
  • Maintained up-to-date knowledge of industry trends, incorporating best practices into internal processes for continuous improvement efforts.

Education

Cost and management account (CMA) -

ICAI

Bachelor in commerce (B.Com) - undefined

VNSGU University

High school - undefined

GHSEB

Skills

  • Cross-cultural communication
  • Soft skills
  • Azure and Microsoft 365 configurations
  • Management and migration
  • Deployment strategies
  • Microsoft 365 troubleshooting
  • Outlook client resolution
  • Exchange Online issue resolution
  • Mail flow analysis
  • Active Directory management
  • Microsoft Teams troubleshooting
  • SharePoint Online support
  • Remote management solutions
  • Customer support and service
  • Attention to detail
  • Conflict resolution strategies
  • Customer focus and engagement
  • Coaching and mentoring

Accomplishments

    Received the EOM (Best employee) award for outstanding individual performance and exceptional leadership as a team leader, ensuring the maintenance of all KPIs for the Microsoft 365 support team.

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)

Timeline

Team Lead for Client Microsoft

Shanghai Wicresoft Co. LTD
06.2016 - Current

Finance Executive

M/s NJ India Invest Pvt. Ltd: Department Finance
05.2014 - 04.2015

Cost and Management trainee

M/s Marval Engineering Pvt. Ltd
10.2010 - 11.2013

Bachelor in commerce (B.Com) - undefined

VNSGU University

High school - undefined

GHSEB

Cost and management account (CMA) -

ICAI

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Ankita Rajeshbhai Vaidya