Ankita Malgowa
Philadelphia,PA
Summary
Experienced office administrator with expertise in efficiently managing various administrative tasks including document preparation, data entry, and customer service. Demonstrates exceptional communication abilities and excels both independently and as a collaborative team member.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Advanced Dentistry of Philadelphia
06.2024 - Current
- Manage patient interactions, including scheduling appointments, addressing complaints, and providing pre-procedure and post-procedure instructions
- Handle financial transactions and administrative tasks such as processing payments, making bank deposits, and explaining insurance benefits to patients
- Contribute to practice growth by controlling costs, optimizing patient flow, presenting financial options for treatments, and supporting marketing initiatives.
- Checking out patients and processing claims.
Senior AML Analyst
Royal Bank of Scotland
02.2016 - 06.2018
- Screened transactions for sanction list compliance using Fircosoft filtering engine on a first-in, first-out basis
- Investigated and resolved alerts within SLA timeframes, ensuring compliance with currency transaction deadlines
- Gained expertise in the operations of various Automated Clearing Houses (ACH)
- Conducted Anti-Money Laundering checks for institutional clients, incorporating knowledge of sanctions and Politically Exposed Persons lists
- Authored Suspicious Activity Reports to document and communicate potential illicit activities
- Executed Enhanced Due Diligence for high-risk customers utilizing World Check and internal databases
- Demonstrated proficiency in interpreting and managing SWIFT message types for transaction processing
- Ensured rigorous AML due diligence for client onboarding and ongoing relationships, meeting regulatory requirements
- Oversaw the client onboarding process, verifying high-risk and corporate clients to align with KYC and AML protocols
- Maintained up-to-date client information, conducted risk evaluations using credible third-party sources
- Delivered AML training to new team members, contributing to the development of their understanding of compliance procedure
Business Support Executive
Essel Finance VKC Forex
03.2015 - 02.2016
- Enhanced travel insurance products and foreign exchange services by coordinating with branches and clients across the country, resulting in business expansion
- Increased customer leads by leveraging search engines, initiating cold calls, and engaging in international trade fairs
- Managed client follow-ups and collaborated with the sales team to ensure successful deal closures
Human Resource Intern
Reliance Communications
05.2013 - 07.2013
- Assisted in the hiring process by participating in recruitment training, conducting phone screenings for potential candidates, and delivering consistent follow-up communication
- Initiated contact with10+ former candidates weekly to update them on new job opportunities, ensuring a robust talent pipeline
Education
Master of Business Administration - Marketing & Human Resource
Amity University
01.2014
Bachelor of Business Administration - undefined
University of Madras
01.2012
Skills
- Tableau
- Microsoft Office Suite
- Outlook
- Communication & Interpersonal
- Microsoft Office suite
- Time management
- Customer Relations
- Computer Proficiency
- Documentation and recordkeeping
- Scheduling
- Strong Problem Solver
- Documentation and reporting
- Multi-line phone systems
- Administrative support
- Cold calling
Certification
- Google Data Analytics, Coursera
- Excel Essential Training, LinkedIn
- Certified Anti-Money Laundering Specialist, ACAMS
- Certified AML Investigator, CAMI
- Preventing Online Child Exploitation, ACAMS
Timeline
Administrative Assistant
Advanced Dentistry of Philadelphia
06.2024 - Current
Senior AML Analyst
Royal Bank of Scotland
02.2016 - 06.2018
Business Support Executive
Essel Finance VKC Forex
03.2015 - 02.2016
Human Resource Intern
Reliance Communications
05.2013 - 07.2013
Bachelor of Business Administration - undefined
University of Madras
- Google Data Analytics, Coursera
- Excel Essential Training, LinkedIn
- Certified Anti-Money Laundering Specialist, ACAMS
- Certified AML Investigator, CAMI
- Preventing Online Child Exploitation, ACAMS
Master of Business Administration - Marketing & Human Resource
Amity University
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